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“Every hour returned to a clinician, nurse, social worker, benefits processor, or customer service representative is another hour that can be invested back into serving Veterans.”
Artificial intelligence represents one of the greatest opportunities in a generation to improve how VA serves Veterans. AI is helping expand our capacity to deliver faster, more personalized, and higher-quality services while giving VA employees more time to focus on what matters most, serving Veterans.
Today, AI is already helping healthcare providers spend more time with patients instead of paperwork. It is helping employees process benefits more efficiently, improving patient safety by identifying health risks earlier, reducing administrative burden, and allowing our workforce to focus more time on delivering care and services. Looking ahead, we see even greater opportunities to make VA more proactive, responsive, and easier to navigate while providing Veterans with faster, more personalized experiences across health care, benefits, and support services.
AI at VA is a force multiplier – it is here to support people, not replace them. The compassion, expertise, and judgment of VA employees will always remain at the center of every Veteran interaction. AI is a tool that helps our workforce spend less time on repetitive administrative tasks and more time doing what they came to VA to do: caring for and serving Veterans.
The stories and examples below demonstrate how AI is already making a meaningful difference across VA today, and how we're building toward a future where every advancement in AI helps us deliver better care, faster services, and improved outcomes for Veterans and their families.
Everything we do starts with earning and maintaining the trust of Veterans. As VA expands the use of artificial intelligence, protecting Veterans, their families, and their personal information remains our highest priority. Every AI capability undergoes rigorous privacy, security, governance, and risk reviews before it is deployed. In addition to the same reviews required for all VA technology systems, AI solutions undergo additional oversight to ensure they are used responsibly, transparently, and in ways that align with VA's mission. VA also maintains a public inventory of AI use cases to provide transparency into how AI is being used across the Department.
AI tools help employees organize information, identify patterns, or draft content, but people remain responsible for reviewing information and making important decisions. AI supports the expertise of VA employees; it does not replace their judgment.
As part of our commitment to transparency, we are expanding our Trustworthy AI resources to answer common questions from Veterans and their families, explain how AI is used across VA, and describe the safeguards in place to protect privacy, security, and human oversight.
AI is already helping VA employees spend less time on repetitive administrative work and more time delivering the care and services Veterans deserve. Across VA, AI is improving healthcare, supporting benefits delivery, strengthening patient safety, and helping employees solve complex problems more efficiently.
Every improvement we make is focused on one goal: helping VA employees deliver better outcomes for Veterans. The examples below highlight how AI is already supporting that mission across health care, benefits, and services.
One of the greatest benefits of AI is giving healthcare providers more time to focus on Veterans instead of paperwork.
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AI-assisted documentation helps clinicians spend less time typing notes and more time listening, answering questions, and providing care. Providers report saving hours each week that can be reinvested in direct patient care, follow-up conversations, and care coordination.
“I can be more present with my patient, move through my evaluations quicker, and get to treatment quicker—maximize my time with my patients.”
“My documentation is faster…so I can spend more time engaging with the Veteran.”
“It used to take me forever to draft and code notes. Now the tool does it and I am able to dedicate a significant amount of time to direct patient care, returning phone calls to Veterans, and my stress level is down.”
Veterans have earned timely access to the benefits and services they deserve.
AI is helping employees organize complex records, automate routine administrative work, and identify supporting evidence more quickly so staff can focus on reviewing claims and serving Veterans.
Examples include:
AI is helping care teams identify health risks earlier and support better clinical decision-making.
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Today, AI is helping VA:
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These tools help clinicians intervene earlier while keeping medical professionals in control of every clinical decision.
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AI is helping employees provide information that is easier for Veterans to understand and tailored to their individual needs.
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Employees are using AI to create patient-specific education materials, customized care instructions, and visual guides that support Veterans with varying health literacy, complex conditions, and care needs. Many employees report these resources simply weren’t possible to create consistently before because of time constraints.
“AI enables me to create patient-specific education materials tailored to each Veteran’s health literacy—something that simply wasn’t possible before. I’m not just saving time; I’m providing care that otherwise wouldn’t have happened.”
The impact of AI is measured by the difference it makes for Veterans and the employees who serve them. In a June 2026 survey of 2,300 active users of VA-approved generative AI tools, employees reported meaningful improvements in productivity, quality, and their ability to deliver care, benefits, and services.
Source: VA Generative AI Impact Survey, June 18–25, 2026; 2,300 active users. Results reflect employees who were actively using generative AI and are not representative of the entire VA workforce.
Every hour returned to a clinician, nurse, social worker, benefits processor, or customer service representative is another hour that can be invested back into serving Veterans.
Artificial intelligence is helping VA build a future where services are easier to access, care is more personalized, and employees have more time to focus on Veterans.
We envision AI helping create:
As new opportunities emerge, our commitment remains unchanged: every AI capability will be implemented responsibly, transparently, securely, and with appropriate human oversight. Technology will continue to support—not replace—the dedicated people who serve Veterans every day.
