What to expect when you call: A look at the National Call Center for Homeless Veterans

By Shawn Liu, National Homeless Program Manager

March 20, 2026

In today’s AI era, it can often feel impossible to reach a human being on customer service portals.

Not at VA.

When a Veteran—or a concerned friend or family member—calls or chats with the National Call Center for Homeless Veterans (NCCHV), they can take comfort in knowing that they will always be connected to a real VA staff member. Day or night, a trained responder will be there to answer—24/7. They know that when a Veteran is ready to talk, every second counts; that’s why they do their best to answer calls within just five seconds.