Featured Article
What to Expect When You Call the National Call Center for Homeless Veterans
By Shawn Liu, National Homeless Program Manager, Homeless Programs Office
Monday, March 23, 2026
Knowing what to expect can make reaching out for help easier. The infographic below provides a clear overview of what Veterans and their loved ones can expect when reaching out to the National Call Center for Homeless Veterans (NCCHV) for support—from the initial conversation with a VA counselor to accessing ongoing care. When a Veteran reaches out to the call center by phone or chat, they can take comfort in knowing that a trained VA counselor is available any time—24 hours a day, 7 days a week—to listen, understand their situation, and connect them with the right resources.
If you are a Veteran who is experiencing or at risk of homelessness, call the National Call Center for Homeless Veterans at 877-424-3838 or chat with a live counselor here.
Contact VA for help
If you are a Veteran who is homeless or at imminent risk of homelessness, we strongly encourage you to contact the National Call Center for Homeless Veterans at 877-424-3838 for assistance.
The call is free, confidential, and available 24 hours a day, 7 days a week. Trained professionals are standing by to connect you to your nearest VA for help.
