{"id":3755,"date":"2026-03-23T18:14:00","date_gmt":"2026-03-23T18:14:00","guid":{"rendered":"https:\/\/department.va.gov\/homeless\/?p=3755"},"modified":"2026-04-01T15:09:45","modified_gmt":"2026-04-01T15:09:45","slug":"what-to-expect-when-you-call-the-national-call-center-for-homeless-veterans","status":"publish","type":"post","link":"https:\/\/department.va.gov\/homeless\/what-to-expect-when-you-call-the-national-call-center-for-homeless-veterans\/","title":{"rendered":"What to Expect When You Call the National Call Center for Homeless Veterans"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<div class=\"wp-block-cover alignfull va-page-title-1\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-179 size-large\" alt=\"\" src=\"https:\/\/department.va.gov\/academic-affiliations\/wp-content\/uploads\/sites\/59\/2025\/05\/Hero2.png?w=1024\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#085795\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading alignwide has-text-align-left\">Featured Article<\/h1>\n<\/div><\/div>\n\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper va-body-wrapper wp-block-create-block-body-wrapper\"><div class=\"va-body-wrapper__inner\">\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<form role=\"search\" method=\"get\" action=\"https:\/\/department.va.gov\/homeless\/\" class=\"wp-block-search__button-outside wp-block-search__text-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Search Articles<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Search\" class=\"wp-block-search__button wp-element-button\" type=\"submit\" >Search<\/button><\/div><\/form>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide va-intro-page va-intro-page-1 is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">What to Expect When You Call the National Call Center for Homeless Veterans<\/h2>\n\n\n<div style=\"background-color: #0073aa;\" class=\"wp-block-create-block-colored-spacer has-0073-aa-background-color has-background wp-block-create-block-colored-spacer\"><\/div>\n\n\n<p><strong>By Shawn Liu, National Homeless Program Manager, Homeless Programs Office<\/strong><\/p>\n\n\n\n<p><em><em>Monday, March 23, 2026<\/em><\/em><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-c00f5982\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide va-intro-page va-intro-page-1 is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<p>Knowing what to expect can make reaching out for help easier. The infographic below provides a clear overview of what Veterans and their loved ones can expect when reaching out to the National Call Center for Homeless Veterans (NCCHV) for support\u2014from the initial conversation with a VA counselor to accessing ongoing care. When a Veteran reaches out to the call center by phone or chat, they can take comfort in knowing that a trained VA counselor is available any time\u201424 hours a day, 7 days a week\u2014to listen, understand their situation, and connect them with the right resources.<\/p>\n\n\n\n<p>If you are a Veteran who is experiencing or at risk of homelessness, call the National Call Center for Homeless Veterans at 877-424-3838 or chat with a live counselor <a href=\"https:\/\/www.va.gov\/homeless\/nationalcallcenter.asp\" data-type=\"link\" data-id=\"https:\/\/www.va.gov\/homeless\/nationalcallcenter.asp\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"2160\" height=\"3050\" src=\"https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/03\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-2160.jpg\" alt=\"National Call Center for Homeless Veterans Infographic\" class=\"wp-image-3785\" style=\"width:900px;height:auto\" srcset=\"https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/03\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-2160.jpg 2160w, https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/03\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-2160.jpg?resize=212,300 212w, https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/03\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-2160.jpg?resize=768,1084 768w, https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/03\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-2160.jpg?resize=725,1024 725w, https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/03\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-2160.jpg?resize=1088,1536 1088w, https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/03\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-2160.jpg?resize=1450,2048 1450w\" sizes=\"auto, (max-width: 2160px) 100vw, 2160px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide va-intro-page va-intro-page-1 is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/03\/National-Call-Center-for-Homeless-Veterans-Infographic__508c.pdf\">Download this infographic (PDF)<\/a><\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper\"><div class=\"va-body-wrapper__inner\">\n\n<div class=\"wp-block-group va-section-title va-section-title-1 is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">Contact VA for help<\/h2>\n\n\n<div style=\"background-color: #005EA2;\" class=\"wp-block-create-block-colored-spacer has-ff-5500-background-color has-background wp-block-create-block-colored-spacer\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>If you are a Veteran who is homeless or at imminent risk of homelessness, we strongly encourage you to contact the <strong>National Call Center for Homeless Veterans at <a href=\"tel:+18774243838\">877-424-3838<\/a><\/strong> for assistance.<br><br>The call is free, confidential, and available 24 hours a day, 7 days a week. Trained professionals are standing by to connect you to your nearest VA for help.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-blue-icon-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.va.gov\/homeless\/nationalcallcenter.asp\" rel=\"noopener\">Chat with a live professional now<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.va.gov\/homeless\/nationalcallcenter.asp\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1385\" height=\"600\" src=\"https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/08\/NCCHV-Logo-02-Large.png\" alt=\"National Call Center for Homeless Veterans logo. 877-424-3838\" class=\"wp-image-5628\" srcset=\"https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/08\/NCCHV-Logo-02-Large.png 1385w, https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/08\/NCCHV-Logo-02-Large.png?resize=300,130 300w, https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/08\/NCCHV-Logo-02-Large.png?resize=768,333 768w, https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2026\/08\/NCCHV-Logo-02-Large.png?resize=1024,444 1024w\" sizes=\"auto, (max-width: 1385px) 100vw, 1385px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-75\"><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Knowing what to expect can make reaching out for help easier.<\/p>\n","protected":false},"author":263,"featured_media":3936,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"priority":0,"footnotes":""},"categories":[52],"tags":[],"class_list":["post-3755","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infographics"],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/department.va.gov\/homeless\/what-to-expect-when-you-call-the-national-call-center-for-homeless-veterans\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"What to Expect When You Call the National Call Center for Homeless Veterans","url":"http:\/\/department.va.gov\/homeless\/what-to-expect-when-you-call-the-national-call-center-for-homeless-veterans\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/department.va.gov\/homeless\/what-to-expect-when-you-call-the-national-call-center-for-homeless-veterans\/"},"thumbnailUrl":"https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2027\/03\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-1200-thumb_41e1cd.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/department.va.gov\/homeless\/wp-content\/uploads\/sites\/72\/2027\/03\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-1200-thumb_41e1cd.jpg"},"articleSection":"Infographics","author":[{"@type":"Person","name":"deansmith"}],"creator":["deansmith"],"publisher":{"@type":"Organization","name":"VA Homeless Programs","logo":""},"keywords":[],"dateCreated":"2026-03-23T18:14:00Z","datePublished":"2026-03-23T18:14:00Z","dateModified":"2026-04-01T15:09:45Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"NewsArticle\",\"headline\":\"What to Expect When You Call the National Call Center for Homeless Veterans\",\"url\":\"http:\\\/\\\/department.va.gov\\\/homeless\\\/what-to-expect-when-you-call-the-national-call-center-for-homeless-veterans\\\/\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/department.va.gov\\\/homeless\\\/what-to-expect-when-you-call-the-national-call-center-for-homeless-veterans\\\/\"},\"thumbnailUrl\":\"https:\\\/\\\/department.va.gov\\\/homeless\\\/wp-content\\\/uploads\\\/sites\\\/72\\\/2027\\\/03\\\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-1200-thumb_41e1cd.jpg?w=150&h=150&crop=1\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/department.va.gov\\\/homeless\\\/wp-content\\\/uploads\\\/sites\\\/72\\\/2027\\\/03\\\/National-Call-Center-for-Homeless-Veterans-Infographic__508c-1200-thumb_41e1cd.jpg\"},\"articleSection\":\"Infographics\",\"author\":[{\"@type\":\"Person\",\"name\":\"deansmith\"}],\"creator\":[\"deansmith\"],\"publisher\":{\"@type\":\"Organization\",\"name\":\"VA Homeless Programs\",\"logo\":\"\"},\"keywords\":[],\"dateCreated\":\"2026-03-23T18:14:00Z\",\"datePublished\":\"2026-03-23T18:14:00Z\",\"dateModified\":\"2026-04-01T15:09:45Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/department.va.gov\/p.js"},"_links":{"self":[{"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/posts\/3755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/users\/263"}],"replies":[{"embeddable":true,"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/comments?post=3755"}],"version-history":[{"count":15,"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/posts\/3755\/revisions"}],"predecessor-version":[{"id":3946,"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/posts\/3755\/revisions\/3946"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/media\/3936"}],"wp:attachment":[{"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/media?parent=3755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/categories?post=3755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/department.va.gov\/homeless\/wp-json\/wp\/v2\/tags?post=3755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}