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VISN 04

Veterans Health Administration

VA Healthcare–VISN 4 is a fully integrated network of 9 VA campuses, 46 outpatient clinics, and 16 vet centers covering 83 counties in Pennsylvania and Delaware and parts of Ohio, West Virginia, New York and New Jersey.

In fiscal year 2023, VISN 4 served 315,699 patients from across the Nation. With a staff of 18,024 and an operating budget of more than $3.5 billion, VISN 4 is working hard to transform toward personalized, proactive, patient-driven health care.

1010 Delafield Road

Pittsburgh

PA

15215

412-822-3316

Includes portions of Delaware, New Jersey, New York, Ohio, Pennsylvania, and West Virginia.

VA Medical Centers within VISN 4

VISN 04 Locations

Find a VISN 04 Medical Center or Clinic near you. Click on the location below to learn more about each healthcare system, including its outpatient clinics.

VISN 04 Highlights

  • VA Health Connect, Tele Emergency Care and VA Health Chat

    Veterans receiving health care at VA medical centers throughout VISN 4 can now obtain care 24/7/365 with the ease of a video chat or phone call with a licensed health care provider. If you have an urgent medical or mental health question, our nurse clinical contact center can help. Call the main phone number of your VISN 4 VA medical center and press 3.

    VA Health Connect

    VA Health Connect is VA’s virtual health care service that makes it easier for you to get the right care, right now. With VA Health Connect, you can ask questions, get information and even be seen virtually by a VA health care provider. You can also:

    • Schedule, verify or reschedule primary care, mental health, and/or specialty care appointments.
    • Talk with a medical provider about your health care needs.
    • Connect with a mental health team.
    • Learn more about care and treatment options.
    • Refill, request medication renewals and check on the status of your medications

    Tele Emergency Care

    VISN 4 Tele Emergency Care (formerly Tele Urgent Care) uses phone appointments or VA Video Connect (VVC) to conduct appointments privately and securely in a virtual medical room from anywhere using the camera on your smart phone, computer, or tablet. Tele Emergency Care can help treat many common conditions including:

    • minor cuts, scrapes, rashes and skin irritations
    • tick, insect and spider bites
    • common cold, cough and flu symptoms
    • headaches
    • sprains, back pain and joint pain/stiffness
    • pink eye
    • urinary tract infections
    • upset stomach and constipation

    A registered nurse in the VISN 4 RN Clinical Contact Center will evaluate your symptoms, provide a care recommendation and, if needed, schedule a virtual or face-to-face same day appointment. Our Tele Emergency Care providers are available from 7 a.m. to 11 p.m. ET, 365 days per year, and there are NO copayments! Tele-EC is comprised of emergency medicine providers available on-demand for consultation on a variety of emergency situations. Our Tele EC providers can help to reduce unnecessary trips to the emergency department or recommend the right level of care and urgency to seek care.

    1-833-835-3874

    NOTE: Tele Emergency Care supports but does not replace in-person care. If you believe that your condition is life threatening, call 9-1-1 or go to the nearest emergency department.

    Connect with us through VA Health Chat

    If you have a non-urgent health care question, you can use VA Health Chat to quickly connect with a VISN 4 Clinical Contact Center nurse. Our nursing staff is available to chat from 7:30 a.m. to 4 p.m. ET Monday through Friday except holidays.

    You can also schedule your next VA appointment quickly and easily using the VA Health Chat app! Our schedulers in the VISN 4 Clinical Contact Center are available to help you from 3 p.m. to midnight.

    Use VA Health Chat for fast answers when you need to:

    • Schedule a VA appointment
    • Refill a VA prescription
    • Receive medical advice for a non-life-threatening injury or illness

    Download the VA Health Chat app and learn more at mobile.va.gov/app/va-health-chat.

  • Newsletter and Fact Sheet

    Cover of latest issue of Vision for Excellence newsletter.

    Vision for Excellence – Issue 36

    We are pleased to share the latest issue of Vision for Excellence. In this issue, we highlight the statewide rollout of our community nurse liaison program, a partnership between VISN 4 and UPMC.  We also feature our most recent ICARE awardee, VA Health Chat, upcoming sign-in changes for VA online services, and our free pharmacogenomic testing program for Veterans (PGx).

    Download Issue 36

    VISN 4 Fact Sheet.

    Quick Facts

    VA Healthcare–VISN 4 is a fully integrated network of 9 VA campuses, 46 outpatient clinics and 16 vet centers covering 83 counties in Pennsylvania, Delaware and parts of Ohio, West Virginia, New York and New Jersey.

    In fiscal year 2023, VISN 4 served 315,699 patients from across the Nation. With an operating budget of more than $3.5 billion and a staff of 18,024, VISN 4 is working hard to transform toward personalized, proactive, patient-driven health care.

    Over the past year, we completed 229,035 toxic exposure screenings and continued our hiring and onboarding initiative. We also expanded virtual care by completing more than 475,000 telehealth visits, enhanced our commitment to suicide prevention, embraced whole health, and continued our journey to become a high reliability organization.

    We continue to provide exceptional health care for our Veterans, and our recent trust score of 94.4 is the highest of any VISN in the country.

    Download Fact Sheet

  • Annual Report

    Cover of the 2023 annual report.

    Annual Reports

    We are pleased to share the 2023 annual report for VA Healthcare-VISN 4.

    Over the past year our staff continued to serve Veterans with military environmental exposures, and 229,035 Veterans in VISN 4 have received a toxic exposure screening. We continued toward our goal of hiring staff faster and more competitively, and we expanded virtual care by completing more than 475,000 telehealth visits. We also enhanced our commitment to suicide prevention, embraced holistic models of care through our whole health initiative, and continued our journey to become a high reliability organization.

    We thank all our Veterans and their families for continuing to use VISN 4 for your health care needs. It is our honor and privilege to serve you.

    Download Annual Report

    VISN 4 Medical Center Annual Reports

    Read more about the accomplishments of your local VISN 4 medical center and see how we are advancing health care for our nation’s Veterans.

    Altoona | Butler | Coatesville | Erie | Lebanon | Philadelphia
    Pittsburgh | Wilkes-Barre | Wilmington

  • Jobs and Careers

    A group of nurses sitting on a bench.

    Care for Those Who Served

    When you work at VA as a health care, administrative, or support professional, the career opportunities are virtually endless. As a clinician, you’ll have the opportunity to practice meaningful, groundbreaking medicine, often treating patients with injuries rarely seen in the private sector.

    Our vast network of facilities gives you access to some of the most advanced medical technologies in the Nation. No matter which VA facility you choose, you’ll work within an interdisciplinary care team structure and be challenged to achieve the most positive patient outcomes possible.

    At the end of the day, VA professionals feel good about their careers, the Veterans they serve, and their ability to balance work and home life.

    VISN 4 is hiring!

    VISN 4 is now hiring for a variety of positions including full- and part-time registered nurses, licensed practical nurses, nursing assistants, and health care technicians. Send your resume/CV to the nurse recruiters at VISN4NurseRecruiters@va.gov and indicate which facility you are interested in. For additional questions related to nursing vacancies, contact the nurse recruiter.

    View all jobs available in VISN 4

    To learn more about exciting career opportunities with VA Healthcare-VISN 4, visit the careers page for your local VA medical center web site.

    Altoona | Butler | Coatesville | Erie | Lebanon | Philadelphia
    Pittsburgh | Wilkes-Barre | Wilmington

  • Volunteer or Donate

    Every day across VISN 4, you will find volunteers giving tirelessly of themselves to build a better community and a better Nation. These hard-working, compassionate individuals and groups volunteer their time and energy to care for America’s patriots, our Veterans.

    VISN 4 would like to thank each and every volunteer across the VISN 4 network for their time, talents, and dedication to serving Veterans. We could not provide the highest quality of service and support for our Veterans without you.

    If you have been thinking about volunteering at a VA near you, there’s no time like the present to join the extraordinary group of people who volunteer in VISN 4.

    Altoona | Butler | Coatesville | Erie | Lebanon | Philadelphia
    Pittsburgh | Wilkes-Barre | Wilmington

    E-Donate

    E-Donate is an online donation option that allows community members the opportunity to give back to Veterans. E-Donate is a simple, safe way to pledge your support to Veterans at any VISN 4 VA medical center.

    The E-Donate option allows donors to select from a number of accounts at their local medical center. Additionally, all VA administrative costs are appropriated, so donors can be sure that 100 percent of their donations goes to the accounts they select and the Veteran patients they choose to support.

    Donations can be made by credit or debit card. The actual donation is made through a secure site at the U.S. Department of Treasury’s www.pay.gov. A minimum of $5 is required for online donation.

    Online donations can also be made on the VA’s Voluntary Services website.

  • Resources for Veterans

    Enroll for VA health care

    With VA health care, you’re covered for regular checkups with your primary care provider and appointments with specialists (like cardiologists, gynecologists, and mental health providers). You can access Veterans health care services like home health and geriatric (elder) care, and you can get medical equipment, prosthetics, and prescriptions. Find out how to apply for and manage the health care benefits you’ve earned.

    VA Welcome Kit

    Whether you’re just getting out of the service or you’ve been a civilian for years now, the VA Welcome Kit can help guide you to the benefits and services you’ve earned. Keep your welcome kit handy so you can turn to it throughout your life, and feel free to share this guide with friends or family members who need help with their benefits too.

    VA Resource Navigator

    The VA Resource Navigator is a resource tool to assist Veterans in finding and using VA resources. The VA Resource Navigator will guide Veterans to popular and frequently sought-after VA tools and resources. The Navigator provides web links, phone numbers, QR codes to VA resources, and other useful information.

    Veterans Health Library

    Taking an active role results in better health. And now you never have to wait for an answer to your health care questions. The Veterans Health Library gives you instant access to thousands of VA-approved health information articles including:

    • Over 1,500 health & drug information sheets in English and Spanish
    • Over 150 health education videos with Spanish language versions in development
    • Online booklets with easy-to-use page turning
    • Hands-on tools and quizzes

    All of the information in the Veterans Health Library is created to follow the VA’s high standards of patient care. Everything is written and designed specifically for Veterans in a way that is easy to understand so you will have the information you need to understand a diagnosis, make treatment decisions, and manage your health on an ongoing basis.

    My HealtheVet

    The My HealtheVet site provides veterans and their families excellent, reliable patient education information as well as the latest VA News. Information about veterans benefits and services is also available. Upon registering with My HealtheVet, you will be able to:

    • Refill prescriptions online
    • Keep personal food and activity journals
    • Monitor your personal health data, such as blood pressure and pain levels
    • Maintain your own self-entered personal health record
    • Send secure messages to your primary care team *
    • Download your lab work (within seven days of being drawn) *
    • View pending and past appointments *

    NOTE: Some features require in-person authentication. You may request your In-Person Authentication through your local Release of Information Office.

    Local My HealtheVet Coordinators

    If you have any questions or need assistance, please contact your local My HealtheVet Coordinator:

    • VISN 4: Lisa Kendziora, 814-413-6078
    • Altoona: Heather McFadden, 814-943-8164 x17146
    • Butler: Lauren Heiger, 878-271-6963
    • Coatesville: Clarence Hanan, 610-384-7711 x5055
    • Erie: Arthur (AJ) Malecki, 814-860-2821
    • Lebanon: Edward Bleyer, 717-272-6621 x5737
    • Philadelphia: Yvette Roberts, 215-823-4488
    • Pittsburgh: Carlos Sanchez, 412-360-6838
    • Wilkes-Barre: Alec Barcklow, 570-824-3521 x24219
    • Wilmington: Melissa Hackett, 302-633-2100 x2100

Points of Contact

  • Address and Phone

    VA Healthcare-VISN 4
    1010 Delafield Road (10N4)
    Pittsburgh, PA 15215

  • Patient Experience Officer

    Our Patient Experience Office seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can quickly address your questions, problems or special needs.

    Warren Tenley
    Patient Experience Officer

    warren.tenley2@va.gov412-822-3829

  • Media inquiries

    We are available to assist local media in answering questions about the health care system, locating an expert or obtaining more information about the Department of Veterans Affairs.

    David Cowgill
    Communications Manager

    david.cowgill@va.gov

  • VISN 4 is hiring!

    VA is now hiring for a variety of positions including full- and part-time registered nurses, licensed practical nurses, nursing assistants, and health care technicians. We have openings in Altoona, Butler, Coatesville, Erie, Lebanon, Philadelphia, Pittsburgh, Wilkes-Barre and Wilmington. Send your resume to the nurse recruiters at the email below.

  • Stay informed!

    Stay up to date with the latest news and announcements from VA Healthcare-VISN 4. To sign up for updates or to access your subscriber preferences, please visit the website below.

  • The Joint Commission

    Any individual with a concern about patient/resident care and safety in the hospital should first contact the hospital management. If the hospital management has not addressed or resolved the concern, he or she may contact The Joint Commission at any time.

Vision for Excellence

We are pleased to share the latest issue of Vision for Excellence.

Inside this issue:

  • Community nurse liaison program
  • Most recent ICARE awardee
  • VA Health Chat
  • Upcoming sign-in changes for VA online services
  • Free pharmacogenomic (PGx) testing program
  • Flu shots
Download Issue #36

Our Leadership

  • Timothy W. Liezert

    Network Director

    Timothy W. Liezert
  • Charles R. Thilges

    Deputy Network Director

    Charles R. Thilges
  • Timothy R. Burke, M.D.

    Chief Medical Officer

    Timothy R. Burke, M.D.
  • Denise Boehm, MSN, RN, NEA-BC

    Chief Nursing Officer

    Denise Boehm, MSN, RN, NEA-BC
  • Kelly O'Connell

    Quality Management Officer

    Kelly O'Connell
  • Teresa Waksmonski-Frye

    Chief Financial Officer

    Teresa Waksmonski-Frye
  • Amber Mesoras

    Chief Human Resources Officer

    Amber Mesoras
  • David E. Cowgill

    Communications Manager

    David E. Cowgill
  • Kristy Kralik

    Executive Assistant

    Kristy Kralik

Connect to VA care

When you can't see a VA health care provider in person, here are some ways to connect to VA virtually — by text, chat, secure messaging, online, over the phone, and using apps. Explore each option and decide which is best for you.

Your feedback matters

Is this website or content helpful? Please let us know. This is anonymous and not stored. Please do not provide personal information — it will not be acted upon. Use Ask VA for questions related to services and benefits. If you or someone you know is in crisis, do not use this form, but connect with the Veterans Crisis Line — Call 988 and press 1 or visit VeteransCrisisLine.net.

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If you are a Veteran in crisis or concerned about one, connect with our caring, qualified responders for confidential help. Many of them are Veterans themselves.

Get more resources at VeteransCrisisLine.net.