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VISN 20

Veterans Health Administration

Who We Are: VISN 20 includes eight (8) Health Care Systems, with five (5) inpatient medical centers, forty-seven (47) Community Based Outpatient clinics, six (6) Domiciliary Programs, and six (6) Community Living Centers managing over 471,450 unique patients with a Veteran Population of 1 million, a budget of over $5.4 billion, and approximately 17,000 employees. Mission: Honor America’s veterans by providing exceptional care that improves their health & well-being. Vision: To be a patient-centered integrated health care organization for Veterans providing excellent health care, research and education; and organization where people choose to work; an active community partner; and a back-up for National emergencies. Core Values: The Department of Veterans Affairs (VA’s) Core Values and Characteristics apply across the entire VA system.

1601 E 4th Plain Blvd

Vancouver

WA

98661

360-619-5925

Includes portions of Alaska, California, Idaho, Montana, Oregon, and Washington.
Facility Name State Status Code Additional Info
Lacey Vet Center Outstation Washington LIMITED We're currently open for limited in-person service. For individual and group counseling, we recommend using our telehealth services. If you need to speak with someone confidentially, please call us anytime 24/7 at 877-927-8387.
Lewiston VA Clinic Idaho NOTICE Effective April 3, face masks are currently optional when entering any building. If you are ill, please wear a mask. If you would like to staff member to wear a mask, please ask.
Morrow County VA Clinic Oregon LIMITED The clinic is open 8 a.m. - 4:30 p.m. Tuesdays for appointments. Clinic staff are available Monday as well as Wednesday through Friday for telephone and VA Video Connect services.
North Coast VA Clinic Oregon CLOSED Please note: the North Coast VA Clinic is now permanently closed. The VA Community Based Outpatient Clinic serving north Oregon coast Veterans is the Astoria CBOC, located at 3196 Marine Drive, Astoria OR 97103.
Spokane VA Mobile Clinic Washington CLOSED This facility is closed. Please visit one of our other system locations to support your health care needs.
Spokane Valley VA Clinic Washington CLOSED The new facility is not open yet.
Wallowa County VA Clinic Oregon NOTICE This clinic is open for Veteran appointments on Tuesdays and Wednesdays from 8 a.m. to 4:30 p.m. Veterans can connect the clinic Monday as well as Thursday-Friday via phone and via VA video connect during business hours.

VISN 20 Highlights

  • Work with Us

    Opportunities

    By working for the largest, most technologically advanced integrated health care system in the Nation, you’ll have access to a wider range of opportunities and leadership positions at your fingertips.

    Vacancies at VA Northwest Health Network

    Search all VA jobs

  • Volunteer or Donate

    Volunteering

    The Voluntary Services at each VISN 20 Healthcare Network facility support the traditional use of volunteer resources. Many of our veterans have come to depend on volunteers for an improved quality of life while they are patients in our facilities. Staff has come to appreciate volunteer assistance which helps to make them more productive and attentive to the needs of our veterans. Volunteers provide a wide range of support and financial assistance to programs for our veteran patients throughout the year. This site provides information on how best to serve the men and women who have sacrificed so much for our freedom.

    Volunteers provide many important functions throughout the Medical Centers and help make our patients’ stay more enjoyable. Volunteers can perform a number of services and a volunteer’s talents are closely matched with one of our many assignments.

    To volunteer, call or visit a VA Medical Center Voluntary Service Office listed in the right column. You can also complete an online application to volunteer. We will be happy to receive your application or discuss how you can help us in our mission to provide comfort and care to America’s Veterans.

    Volunteer Assignments

    We’ve listed some of the ways you can volunteer below. However, if you have special skills to offer, please call us so we can discuss how you can best use your talents to help our patients.

    • Volunteer Van Drivers
    • Parking Lot Golf Cart Drivers
    • Volunteer Office Assistant
    • Pharmacy Assistant
    • Patient Escort Volunteers
    • Amenity Relief Volunteer
    • Magazine/Book Cart
    • Mail Room Assistant

    Giving

    Cash donations are used for the comfort and welfare of our veteran patients, including —

    • hygiene products
    • refreshment supplies
    • cable television for spinal cord injury patients
    • recreational activities

    Non-cash contributions are used to make our patients’ stay more enjoyable. Items which are accepted include —

    • magazines
    • coffee and cookies
    • new or gently used clothing
    • telephone cards

    To make a cash or non-cash contribution, please contact your local VA Medical Center Voluntary Service Office.

  • Resources for Veterans

    Enroll for VA health care
    With VA health care, you’re covered for regular checkups with your primary care provider and appointments with specialists (like cardiologists, gynecologists, and mental health providers). You can access Veterans health care services like home health and geriatric (elder) care, and you can get medical equipment, prosthetics, and prescriptions. Find out how to apply for and manage the health care benefits you’ve earned.

    VA Welcome Kit
    The VA Welcome Kit can help guide you to the benefits and services you’ve earned.

    My HealtheVet
    My HealtheVet provides veterans and their families excellent, reliable patient education information as well as the latest VA News.

    Veterans Health Library
    The Veterans Health Library gives you instant access to thousands of VA-approved health information articles.

  • Veterans Crisis Line

    Veterans Crisis Line

    You’re not alone—the Veterans Crisis Line is here for you. You don’t have to be enrolled in VA benefits or health care to call.

Points of Contact

  • Address and Phone

    VA Northwest Health Network Office

    360-619-5925
    1601 E. 4th Plain Blvd, Building 17, Suite 403
  • Veteran Experience

    The VISN 20 Chief Veteran Experience Officer is responsible for overseeing the Veteran Experience and Patient Advocacy Programs and is committed to High Reliability Organization (HRO) and the VA Core Values (I CARE). The VISN 20 Chief Veteran Experience Officer is a servant leader, with emphasis on improving the Veteran Experience, advocating for Veterans and their families, understanding the voice of the Veteran by reviewing qualitative data, and delivering exceptional customer service and experiences.

    Katina Collins
    Chief Veteran Experience Officer

    Katina.Collins@va.gov

  • Media Inquiries

    We are available to assist media in answering questions about our health care systems, locating an expert or obtaining more information about the Department of Veterans Affairs.

Our Leadership

  • Teresa Boyd, DO

    Network Director

    Teresa Boyd, DO
  • Tiel H. Keltner

    Deputy Network Director

    Tiel H. Keltner
  • Brian Yee, MD

    Chief Medical Officer (CMO)

    Brian Yee, MD
  • Terisa M. Sjue-Loring, MN, RN

    Chief Nursing Officer (CNO)

    Terisa M. Sjue-Loring, MN, RN
  • Jill Friend, RN, MSN

    Acting Quality Management Officer

    Jill Friend, RN, MSN
  • David W. Greaves, PhD

    HRO Lead and Whole Health Exec Sponsor

    David W. Greaves, PhD
  • Andrea Smith

    Chief Human Resources Officer

     Andrea Smith
  • Adam S. Merryweather

    Chief Financial Officer (CFO)

    Adam S. Merryweather
  • Daniel Kelly

    Chief Logistics Officer (CLO)

    Daniel Kelly

Connect to VA care

When you can't see a VA health care provider in person, here are some ways to connect to VA virtually — by text, chat, secure messaging, online, over the phone, and using apps. Explore each option and decide which is best for you.

Your feedback matters

Is this website or content helpful? Please let us know. This is anonymous and not stored. Please do not provide personal information — it will not be acted upon. Use Ask VA for questions related to services and benefits. If you or someone you know is in crisis, do not use this form, but connect with the Veterans Crisis Line — Call 988 and press 1 or visit VeteransCrisisLine.net.

We’re here anytime, day or night - 24/7

If you are a Veteran in crisis or concerned about one, connect with our caring, qualified responders for confidential help. Many of them are Veterans themselves.

Get more resources at VeteransCrisisLine.net.