The Office of Resolution Management (ORM) is responsible for providing EEO complaint processing services within the Department of Veterans Affairs (VA). The EEO complaint process begins when an employee experiences an incident of discrimination or harassment. It’s crucial to report this incident to ORM within 45 calendar days. ORM is dedicated to helping employees navigate their concerns through a supportive process that includes confidential counseling, mediation, and investigation.
How to File an EEO Complaint
If you are a current employee, an applicant for employment, or a former employee who believes you have been discriminated against, you can use the EEO discrimination complaint process. The areas of discrimination include the following:
- Race
- Color
- Religion
- Sex (including pregnancy)
- National Origin
- Age (40 years and over)
- Physical or Mental Disability
- Retaliation
- Genetic Information
If you believe you have experienced discrimination, it is important to take action within
45 calendar days of the incident, or you may lose a chance to file a complaint. Throughout the process your cooperation is essential as it helps ensure your case is handled properly.
You can start the informal process online or you may also call 1-888-566-3982.
Understanding the EEO Complaint Process
Learn more about understanding the EEO complaint process and what to do if you are not happy with the outcome or how your EEO complaint was processed.
EEO Training (VA employees)
ORM offers specialized EEO training for the following areas:
- Age
- Disability
- Equal Pay
- Sex
- Pregnancy
- Pregnant Workers Fairness Act (PWFA)
- Race/Color
- Genetic Information
- National Origin
- Harassment
- Sexual Harassment
- Reasonable Accommodation
- Religion
- Retaliation
Please note a minimum of six (6) participants is required for all training sessions. Request a training session for VA employees by submitting the EEO Training Intake Form.
EEO Policy Statement
VA is committed to ensuring EEO; proactively preventing unlawful harassment, including sexual harassment; and constructively resolving workplace disputes to sustain a high-performing organization in service to the Nation’s Veterans. VA will vigorously enforce all applicable Federal EEO laws, regulations, executive orders, and management directives to ensure equal opportunity in the workplace for all VA employees and applicants.
For more information about our EEO policies and your rights, please refer to the Secretary’s Annual EEO, No FEAR, and Whistleblower Rights and Protection Policy [PDF, 414KB]
