{"id":2357,"date":"2026-05-28T19:14:51","date_gmt":"2026-05-28T19:14:51","guid":{"rendered":"https:\/\/department.va.gov\/vha\/?page_id=2357"},"modified":"2026-10-01T14:38:50","modified_gmt":"2026-10-01T14:38:50","slug":"external-provider-scheduling","status":"publish","type":"page","link":"https:\/\/department.va.gov\/vha\/external-provider-scheduling\/","title":{"rendered":"External Provider Scheduling"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull va-page-title-1\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-14 size-large\" alt=\"background image\" src=\"https:\/\/department.va.gov\/sandbox\/wp-content\/uploads\/sites\/53\/2025\/03\/page-title-bg.jpg?w=1024\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#085795\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-left alignwide\">External Provider Scheduling<\/h1>\n<\/div><\/div>\n\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper\"><div class=\"va-body-wrapper__inner\">\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column va-sidebar-page__body is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<div class=\"wp-block-group alignwide va-intro-page va-intro-page-1 is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">Community Care External Provider Scheduling<\/h2>\n\n\n<div style=\"background-color: #005EA2\" class=\"wp-block-create-block-colored-spacer has-0073-aa-background-color has-background\"><\/div>\n\n\n<p class=\"wp-block-paragraph\">External Provider Scheduling (EPS) uses cloud-based technology to enable real-time booking directly into your existing system, simplifying the Veteran scheduling and connecting Veterans to care faster.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column va-sidebar-page__sidebar is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<div class=\"wp-block-group va-phone-numbers-1 is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">On this page<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#webinar\" data-type=\"internal\" data-id=\"#webinar\">Featured: Webinar Series Invite<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#videos\" data-type=\"internal\" data-id=\"#videos\">Watch EPS in Action<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#FAQs\">Frequently Asked Questions<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#factsheet\" data-type=\"link\" data-id=\"va.gov\">EPS Fact Sheet<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#contact\" data-type=\"internal\" data-id=\"#contact\">Contact and Resources<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n\n<\/div><\/div>\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper has-background has-va-grey-background-color\"><div class=\"va-body-wrapper__inner\">\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide va-intro-page va-intro-page-1 is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-df7bfe9b wp-block-group-is-layout-flex\">\n<h2 id=\"webinar\" class=\"wp-block-heading\">Featured: Webinar Series Invite<\/h2>\n\n\n<div style=\"background-color: #D83933\" class=\"wp-block-create-block-colored-spacer has-0073-aa-background-color has-background\"><\/div>\n\n\n<p class=\"wp-block-paragraph\">Providers and their administrative staff are invited to join the upcoming EPS Onboarding Accelerator, a complimentary webinar series designed to provide a clear understanding of EPS, its benefits, and the steps required to onboard the program. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-10 wp-container-content-728072c3\"><\/div>\n\n\n\n<figure class=\"wp-block-table alignleft aligncenter is-style-blue-with-stripes wp-container-content-728072c3\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-center\" data-align=\"center\">Session<\/th><th class=\"has-text-align-center\" data-align=\"center\">Days<\/th><th class=\"has-text-align-center\" data-align=\"center\">Time (ET)<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\">Morning<\/td><td class=\"has-text-align-center\" data-align=\"center\">Tuesday, Friday<\/td><td class=\"has-text-align-center\" data-align=\"center\">9:00 &#8211; 9:30 a.m.<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Afternoon<\/td><td class=\"has-text-align-center\" data-align=\"center\">Thursday<\/td><td class=\"has-text-align-center\" data-align=\"center\">1:00 &#8211; 1:30 p.m.<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Afternoon<\/td><td class=\"has-text-align-center\" data-align=\"center\">Wednesday, Friday<\/td><td class=\"has-text-align-center\" data-align=\"center\">3:00 &#8211; 3:30 p.m.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-container-content-728072c3 wp-block-paragraph\">The EPS team will send calendar invitations after you submit the registration form.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-10 wp-container-content-728072c3\"><\/div>\n\n\n\n<div class=\"wp-block-buttons wp-container-content-728072c3 is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/forms.cloud.microsoft\/Pages\/ResponsePage.aspx?id=8UXaNizdH02vE1q-RrmZITVSwWqLbolGmqsqQPq8A51URUlZVFcyTlM3Mk80RERHUDJBM1dUQlkwRC4u\" rel=\"noopener\">Register for the Webinar Series<\/a><\/div>\n<\/div>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n<\/div>\n\n<\/div><\/div>\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper has-background has-va-blue-background-color\"><div class=\"va-body-wrapper__inner\">\n\n<div class=\"wp-block-group va-section-title va-section-title-1 is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<h2 id=\"videos\" class=\"wp-block-heading\">Watch EPS in Action<\/h2>\n\n\n<div style=\"background-color: #D83933\" class=\"wp-block-create-block-colored-spacer has-ff-5500-background-color has-background\"><\/div>\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-10\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"EPS: Veteran Community Care Scheduling Made Simple\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/8qJxlQfzhss?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\"><strong>Introducing External Provider Scheduling<\/strong>: An Overview of how EPS streamlines Veteran Scheduling &#8211; VA&#8217;s YouTube channel.<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls poster=\"https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2026\/08\/HowardManuel_SeniorAdvisor_VideoIntro_76ee8f.png\" src=\"https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2026\/08\/Why-Scheduling-Matters.mp4\"><\/video><figcaption class=\"wp-element-caption\"><strong>Why Scheduling Matters<\/strong>: Introduction to EPS from the Office of the Secretary<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n\n<\/div><\/div>\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper\"><div class=\"va-body-wrapper__inner\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group va-text-and-underlined-headline-box-2 is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n\n\n\n<h2 id=\"FAQs\" class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n<div style=\"background-color: #00BDE3\" class=\"wp-block-create-block-colored-spacer\"><\/div>\n\n\n<p class=\"wp-block-paragraph\">VA&#8217;s EPS for Community Care Providers<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-10\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-style-white-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How does EPS improve scheduling?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-1\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">EPS allows VA staff to securely view your shared availability in real-time and book Veterans in your existing scheduling system &#8211; reducing phone calls and helping Veterans get care sooner.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Do I decide what availability is shared with VA?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-2\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Yes. You have full control over your schedule and can share only the days and times that work for you.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Are follow-up appointments scheduled via EPS?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-3\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">VA staff use EPS to schedule an initial consult for a new referral. Follow-up appointments are scheduled directly between you and the Veteran.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Do I need to be part of Epic, Cerner, or Athena Health to participate?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-4\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">No. EPS has over 150 integrations with community EHR and scheduling systems, plus partnerships with healthcare industry leaders.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Is the system secure? How is data protected?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-5\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">EPS is FedRAMP High-authorized and HIPAA-compliant, meeting 421 security controls under the National Institute of Standards and Technology Special Publication (NIST SP) 800-53.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Do I have to sign up to continue getting referrals from VA?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-6\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">No. Participation in EPS is completely optional. Providers can continue receiving Veteran referrals through their current processes.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-7\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I change appointments VA makes in my calendar?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-7\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Contact VA to cancel or reschedule an appointment scheduled through EPS using the contact information within the associated referral packet. Following up with a VA scheduler directly ensures rescheduling and all necessary updates to the referral authorization are done right away.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-8\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Can I access Veteran records and medical history within EPS to ensure accurate appointments?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-8\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">No. VA delivers all Veteran records and medical history within referral authorization packets via your preferred means (e.g. fax, secured email, Veterans Health Information Exchange, HealthShare Referral manager). Soon, EPS will allow VA and you to send referral packets digitally.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div><\/div>\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper has-background has-va-grey-background-color\"><div class=\"va-body-wrapper__inner\">\n\n<div class=\"wp-block-group alignwide va-intro-page va-intro-page-2 is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n\n\n\n<h2 id=\"factsheet\" class=\"wp-block-heading\">EPS Fact Sheet<\/h2>\n\n\n<div style=\"background-color: #005EA2\" class=\"wp-block-create-block-colored-spacer has-0073-aa-background-color has-background\"><\/div>\n\n\n<p class=\"wp-block-paragraph\">Veteran Scheduling Made Simple<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Streamlined Coordination: Real-time booking directly into your existing system.<\/li>\n\n\n\n<li>Instant Scheduling: Appointments appear immediately, saving staff time.<\/li>\n\n\n\n<li>Maintain Control: You retain full control over your schedule and availability.<\/li>\n\n\n\n<li>Secure Patient Files: FedRAMP High authorized and HIPAA-compliant.<\/li>\n\n\n\n<li>Enhanced Veteran Experience: Supports faster, more informed care decisions.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-25\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2026\/08\/FAQ-for-EPS-Providers.pdf\">Download EPS FAQ (Providers)<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2026\/08\/FAQ-for-EPS-Providers-VA-Styled.pdf\">Download VA Styled EPS FAQ (Providers)<\/a><\/div>\n<\/div>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n\n<\/div><\/div>\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper has-background has-va-white-background-color\"><div class=\"va-body-wrapper__inner\">\n\n<div id=\"contact-resources\" class=\"wp-block-group va-section-title va-section-title-1 is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<h2 id=\"contact\" class=\"wp-block-heading\">Contact information and resources<\/h2>\n\n\n<div style=\"background-color: #D83933\" class=\"wp-block-create-block-colored-spacer has-ff-5500-background-color has-background\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-25\"><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon-block va-icon-size-24\" style=\"color:#005EA2;\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\" viewBox=\"0 0 24 24\">\n    <path fill=\"currentColor\" fill-rule=\"evenodd\"\n          d=\"M20 4H4c-1.1 0-1.99.9-1.99 2L2 18c0 1.1.9 2 2 2h16c1.1 0 2-.9 2-2V6c0-1.1-.9-2-2-2Zm0 4-8 5-8-5V6l8 5 8-5v2Z\"\n          clip-rule=\"evenodd\"\/>\n<\/svg><\/div>\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:epsprovider@va.gov\">EPSProvider@va.gov<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Resources<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.wellhive.com\/eps-capture\" data-type=\"link\" data-id=\"va.gov\" rel=\"noopener\">Complete the EPS Intake Form<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/content.govdelivery.com\/accounts\/USVHA\/bulletins\/4067787\" data-type=\"link\" data-id=\"department.va.gov\" rel=\"noopener\">Read the VA Provider Advisor EPS Special Edition<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=8qJxlQfzhss\" rel=\"noopener\">Watch an EPS Video on VA&#8217;s YouTube Channel<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/news.va.gov\/139396\/youre-in-drivers-seat-making-health-care-work\/\" rel=\"noopener\">Read a VA News Article on EPS<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/public.govdelivery.com\/accounts\/USVHA\/subscriber\/new?topic_id=USVHA_1240\" rel=\"noopener\">Subscribe to the VA Provider Advisor Bulletin<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":62,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2357","page","type-page","status-publish","hentry"],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/department.va.gov\/vha\/external-provider-scheduling\/","meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"External Provider 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