{"id":958,"date":"2025-10-07T12:34:24","date_gmt":"2025-10-07T12:34:24","guid":{"rendered":"https:\/\/department.va.gov\/vha\/?page_id=958"},"modified":"2026-09-15T14:08:28","modified_gmt":"2026-09-15T14:08:28","slug":"chief-operating-officer","status":"publish","type":"page","link":"https:\/\/department.va.gov\/vha\/chief-operating-officer\/","title":{"rendered":"Chief Operating Officer"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull va-page-title-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1281\" height=\"201\" class=\"wp-block-cover__image-background wp-image-14 size-large\" alt=\"page header background\" src=\"https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2025\/06\/PgSectionBackground_01.png?w=1024\" data-object-fit=\"cover\" srcset=\"https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2025\/06\/PgSectionBackground_01.png 1281w, https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2025\/06\/PgSectionBackground_01.png?resize=300,47 300w, https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2025\/06\/PgSectionBackground_01.png?resize=768,121 768w, https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2025\/06\/PgSectionBackground_01.png?resize=1024,161 1024w\" sizes=\"auto, (max-width: 1281px) 100vw, 1281px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#085795\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading alignwide has-text-align-left\"><strong><strong>Office of Chief Operating Officer (COO)<\/strong><\/strong><\/h1>\n<\/div><\/div>\n\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper\"><div class=\"va-body-wrapper__inner\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group va-section-title va-section-title-1 is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">About the Office<\/h2>\n\n\n<div style=\"background-color: #005EA2\" class=\"wp-block-create-block-colored-spacer has-ff-5500-background-color has-background\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The Office of the Chief Operating Officer leads Acquisition, Technology and Logistics (ATL) process integration and is responsible for ensuring synchronization at the corporate level for Finance, Human Resources, Strategic Planning and Implementation, Governance, Data Analytics, Quality and Risk Management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Office of the Assistant Under Secretary for Health for Operations (AUSHO) leads VHA operations and ensures it continues to be the benchmark for health care excellence and value through the clinical and administrative services we provide to care for Veterans and their families. The Office of the AUSHO operates VHA health care systems, medical centers, and outpatient sites of care. VHA\u2019s coverage area is divided into 18 Veterans Integrated Service Networks (VISN). Each VISN is a shared system of care working together to better meet local health care needs and provide Veterans greater access to care. The AUSHO is responsible for ensuring VHA program policies and regulations are executed and supported to fulfill the operating needs of VHA field operations.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group va-section-title va-section-title-1 is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">Sub-offices<\/h2>\n\n\n<div style=\"background-color: #D83933\" class=\"wp-block-create-block-colored-spacer has-ff-5500-background-color has-background\"><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-10 wp-container-content-728072c3\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns va-link-cards-1 is-style-equal-height is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column va-card has-va-blue-background-color has-background is-layout-flow wp-block-column-is-layout-flow\"><div class=\"card-as-link-wrapper wp-block-create-block-card-as-link-wrapper\"><a href=\"https:\/\/www.volunteer.va.gov\/\" class=\"card-as-link-wrapper__inner va-card\" rel=\"noopener\">\n\n<div class=\"wp-block-group va-link-cards-1__content-wrapper is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group va-link-cards-1__content-inner-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-icon-block va-icon-size-40\" style=\"color:#58B4FF;\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M19.794 11.7472V11.8655L22.2194 9.36616C22.9815 8.58084 22.9815 7.31143 22.2194 6.52612L19.5017 3.72912C18.7396 2.94381 17.5077 2.94381 16.7456 3.72912L15.3502 5.16707C15.2562 5.15631 15.1588 5.14914 15.0613 5.14914H11.1638C9.87281 5.14914 8.81145 6.15319 8.67225 7.44411H8.65833V11.7472C8.65833 12.5397 9.28123 13.1816 10.0503 13.1816C10.8193 13.1816 11.4422 12.5397 11.4422 11.7472V8.5916H17.0101C18.5482 8.5916 19.794 9.87535 19.794 11.4603V11.7472ZM12.5558 9.73909V11.7472C12.5558 13.1744 11.4353 14.329 10.0503 14.329C8.66529 14.329 7.54477 13.1744 7.54477 11.7472V7.49432C6.29549 7.71664 5.25501 8.65256 4.90006 9.9399L4.32588 12.0054L1.7786 14.6303C1.01651 15.4156 1.01651 16.685 1.7786 17.4703L4.49639 20.2709C5.25849 21.0562 6.49037 21.0562 7.25246 20.2709L8.56438 18.919C8.5957 18.919 8.62701 18.9226 8.65833 18.9226H14.2261C15.1483 18.9226 15.8965 18.1516 15.8965 17.2013C15.8965 17.0005 15.8617 16.8069 15.8025 16.6276H15.8965C16.8187 16.6276 17.5668 15.8566 17.5668 14.9064C17.5668 14.4474 17.3928 14.0314 17.1075 13.723C18.0018 13.5437 18.6769 12.7333 18.6804 11.758V11.7436C18.6769 10.6391 17.8069 9.74268 16.7317 9.74268H12.5558V9.73909Z\"\n          fill=\"currentColor\"\/>\n<\/svg>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-va-white-color has-text-color has-link-color wp-elements-1\">Center for Development and Civic Engagement (CDCE)<\/h3>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-25\"><\/div>\n<\/div>\n<\/div>\n\n<\/a><\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-10\"><\/div>\n\n\n\n<div class=\"wp-block-columns va-link-cards-1 is-style-equal-height is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column va-card has-va-blue-background-color has-background is-layout-flow wp-block-column-is-layout-flow\"><div class=\"card-as-link-wrapper wp-block-create-block-card-as-link-wrapper\"><a href=\"https:\/\/department.va.gov\/vha\/chief-operating-officer\/veterans-transportation-program\/\" class=\"card-as-link-wrapper__inner va-card\">\n\n<div class=\"wp-block-group va-link-cards-1__content-wrapper is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group va-link-cards-1__content-inner-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-icon-block va-icon-size-40\" style=\"color:#58B4FF;\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\" viewBox=\"0 0 24 24\">\n    <path fill=\"currentColor\"\n          d=\"M9.846 4.194v1.884H7.962a.806.806 0 0 0-.807.807V8.5c0 .447.36.807.807.807h1.884v1.884c0 .446.36.807.807.807h1.616c.447 0 .807-.36.807-.807V9.308h1.884c.446 0 .807-.36.807-.807V6.885a.806.806 0 0 0-.807-.807h-1.884V4.194a.806.806 0 0 0-.807-.807h-1.616a.806.806 0 0 0-.807.807Zm11.297 12.392a1.347 1.347 0 0 0-1.594-2.168l-4.027 2.967h-4.06a.541.541 0 0 1-.54-.54c0-.296.243-.54.54-.54h2.694c.595 0 1.076-.48 1.076-1.076 0-.596-.48-1.077-1.076-1.077H8.828a4.33 4.33 0 0 0-2.693.942l-1.511 1.212H3.385c-.596 0-1.076.48-1.076 1.077v2.153c0 .596.48 1.077 1.076 1.077h10.788c.976 0 1.928-.314 2.715-.893l4.26-3.14h-.002l-.003.006Z\"\/>\n<\/svg><\/div>\n\n\n<h3 class=\"wp-block-heading has-va-white-color has-text-color has-link-color wp-elements-2\">Veterans Transportation Program (VTP)<\/h3>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-25\"><\/div>\n<\/div>\n<\/div>\n\n<\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n\n<\/div><\/div>\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper has-background has-va-grey-background-color\"><div class=\"va-body-wrapper__inner\">\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group alignwide va-intro-page va-intro-page-1 is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">Activities<\/h2>\n\n\n<div style=\"background-color: #005EA2\" class=\"wp-block-create-block-colored-spacer has-0073-aa-background-color has-background\"><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-b0b89ccb\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As the focal point for the flow of information and guidance between VACO and the field, the Office of the AUSHO provides operational direction and guidance to each of the 18 VISNs.<\/li>\n\n\n\n<li>Coordinates and directs a wide range of operational matters dealing with VISN planning, congressional issues, VSOs, the media, Veterans, and families.<\/li>\n\n\n\n<li>Collaborates with VISNs and VHA Congressional advisory offices to mediate, advocate for, and resolve incoming congressional issues and priorities at all levels of the organization.<\/li>\n\n\n\n<li>Establishes and updates metrics that hold VISNs accountable to standards for the services they provide, in collaboration with the 18 Network Directors, and other VHA performance management offices.<\/li>\n\n\n\n<li>Serves as the principal advisor to the USH and other executive leadership within VHA on matters pertaining to VHA field operations to closely coordinate and maintain solid working relationships with other VA\/VHA offices to advance VA\/VHA initiatives.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a id=\"_msocom_1\"><\/a><\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50 wp-container-content-e1bb55cb\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div><\/div>\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper\"><div class=\"va-body-wrapper__inner\">\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-25\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Leadership<\/h2>\n\n\n<div style=\"background-color: #D83933\" class=\"wp-block-create-block-colored-spacer\"><\/div>\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper\"><div class=\"va-body-wrapper__inner\">\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-25\"><\/div>\n\n\n\n<div class=\"wp-block-group va-card va-bio-card va-bio-card-portrait va-bio-card-4 is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"300\" src=\"https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2026\/05\/GGoins_Flags.jpg\" alt=\"Gregory Goins headshot smiling at camera wearing a dark suit jacket and striped tie with United State of America flag in the background.\" class=\"wp-image-2413\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group va-bio-card__text-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading va-bio-card__name\">Gregory Goins<\/h2>\n\n\n\n<p class=\"va-bio-card__position wp-block-paragraph\">Acting Chief Operating Officer (COO)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gregory W. Goins serves as the Chief Operating Officer\/Executive Director, Medical Operations Center for the Department of Veterans Affairs (VA). Mr. Goins provides operational oversight of the Community Care Hub and health care operations for 5 Veterans Integrated Service Networks (VISN), covering all the VA Health Care Systems across the United States, Puerto Rico, Guam, American Samoa, and the Philippines. This coverage includes 173 Medical Centers, and 1,198 outpatient sites of care. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, Mr. Goins provides executive leadership and oversight for the following program offices in the Medical Operations Center: Healthcare Operations Center, Clinical Service Lines, Clinical Coordinator Operations, Clinical Support and Operations, Quality and Patient Safety Operations, Clinical Services and Operations, Performance Management and Data Operations and Process Management Operations.<\/p>\n\n\n\n<details class=\"wp-block-details is-style-white-details is-layout-flow wp-block-details-is-layout-flow\"><summary>View Full bio<\/summary>\n<p class=\"wp-block-paragraph\">Mr. Goins previously served as the Acting Chief Operating Officer. He provided oversight of health care operations for 18 VISNs, and the following program offices: Healthcare Operations Center, Office of Integrated Veterans Care, Patient Care Services, and Clinical Services. Mr. Goins also served as the Network Director for VISN 9, VA Midsouth Healthcare Network. As the Network Director, he provided oversight of health care delivery for five level one healthcare systems across Kentucky and Tennessee. He<br>managed an annual operating budget of approximately $6.2 billion and led a workforce of about 16,000 employees in support of the VA mission to serve Veterans.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mr. Goins is a Fellow in the American College of Healthcare Executives (FACHE), a Black Belt in Lean Six Sigma, a certified VA mentor, and is certified by the American Society for Clinical Pathology (ASCP) as a Medical Laboratory Scientist. He is a 2014 graduate of the Veterans Health Administration (VHA) Healthcare Leadership Development Program (HCLDP), Leadership Cincinnati (Class 42), and received the Cincinnati Torchlight Award in 2019. He also serves as an ambassador for the Fisher College of Business at The Ohio State University.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mr. Goins is a Veteran of Operation Enduring Freedom and served in the U.S. Navy for 10 years as both a Hospital Corpsman and a Medical Service Corps Officer. His military awards include two Navy Achievement Medals, as well as Navy and Army Commendation Medals.<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-25\"><\/div>\n\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"va-body-wrapper wp-block-create-block-body-wrapper has-background has-va-grey-background-color\"><div class=\"va-body-wrapper__inner\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group va-section-title va-section-title-1 is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">Veterans Integrated Service Networks (VISN)<\/h2>\n\n\n<div style=\"background-color: #005EA2\" class=\"wp-block-create-block-colored-spacer has-ff-5500-background-color has-background\"><\/div>\n\n\n<p class=\"wp-block-paragraph\">The Department of Veterans Affairs comprises 18 Veterans Integrated Service Networks or VISNs \u2014 regional care systems working together to better meet local healthcare needs and provide greater access to care.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/department.va.gov\/integrated-service-networks\/\">Visit Integrated Service Networks site<\/a><\/div>\n<\/div>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-spacer-50\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2026\/07\/new-visn-map-ppt.jpg?w=1024\" alt=\"A U.S. map showing states color-coded into five Veterans Integrated Service Networks (VISNs) regions:\nVISN 1 (dark red): Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, DC, West Virginia.\nVISN 2 (orange): Virginia, North Carolina, South Carolina, Georgia, Florida, Alabama, plus Puerto Rico and U.S. Virgin Islands.\nVISN 3 (green): North Dakota, South Dakota, Minnesota, Wisconsin, Michigan, Iowa, Illinois, Indiana, Ohio, Kentucky, Tennessee.\nVISN 4 (purple): Wyoming, Utah, Colorado, Nebraska, Kansas, Oklahoma, Texas, Missouri, Arkansas, Louisiana, Mississippi.\nVISN 5 (blue): Washington, Oregon, California, Nevada, Idaho, Montana, Arizona, New Mexico, Alaska, Hawaii, plus Guam, Northern Mariana Islands, and American Samoa.\nA legend at bottom right lists the five VISN colors, and inset boxes show the Pacific and Caribbean territories.\" class=\"wp-image-2930\" style=\"aspect-ratio:1.7095399088637366\" srcset=\"https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2026\/07\/new-visn-map-ppt.jpg 1280w, https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2026\/07\/new-visn-map-ppt.jpg?resize=300,169 300w, https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2026\/07\/new-visn-map-ppt.jpg?resize=768,432 768w, https:\/\/department.va.gov\/vha\/wp-content\/uploads\/sites\/65\/2026\/07\/new-visn-map-ppt.jpg?resize=1024,576 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Veterans Integrated Service Network (VISN) Map<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":143,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-958","page","type-page","status-publish","hentry"],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/department.va.gov\/vha\/chief-operating-officer\/","meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"Chief Operating Officer","url":"http:\/\/department.va.gov\/vha\/chief-operating-officer\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/department.va.gov\/vha\/chief-operating-officer\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[{"@type":"Person","name":"evanw"}],"creator":["evanw"],"publisher":{"@type":"Organization","name":"Veterans Health 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