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VA is expanding responsible AI innovation in service of Veterans and their families.
The VA AI inventory serves as the record of artificial intelligence systems across our organization. This public inventory showcases our dedication to responsible innovation and transparent governance. This inventory enables us to track, evaluate and optimize our AI systems while maintaining the highest standards of accountability.
VA believes AI holds significant opportunity to meaningfully improve how Veterans receive their benefits, reduce VA’s administrative burden (thereby improving cost effectiveness and service delivery), and increase the quality of care provided to Veterans. Our 227 use cases reflect our agency’s commitment to embracing emerging technology while minimizing risks. These use cases represent Veteran-centric innovation from across the department, geographically and functionally, ranging from improved identification of health risks to expedited delivery of benefits to Veterans and their families.
Governance and Oversight
The approval body for the VA AI Use Case Inventory is VA’s new AI Governance Council, chaired by the Deputy Secretary and co-chaired by VA’s Chief AI Officer and VHA’s Chief Digital Health Officer.
Examples of AI contributing to VA’s mission today.
21% Increase in adenoma detection using AI powered colonoscopy devices.
VHA has deployed several FDA-approved devices that use computer vision to enhance clinician performance, which has resulted in significantly improved detection of tumors. A VA study demonstrated that the provision of colonoscopy AI devices resulted in a statistically significant 21% increase in the odds of adenoma detection and an absolute increase in the detection rate of approximately 4% compared to colonoscopy without the device. Increased adenoma detection rates are associated with lower late-stage cancer incidence and reduced mortality.
40K+ VA employees using generative AI chat interfaces.
VA OIT is piloting an on-network generative AI chat interface that employees are using to assist with basic administrative tasks (drafting emails, summarizing documents, summarizing meeting notes, etc.). This pilot currently has about 40k+ users, and early survey results show more than 80% of users agree or strongly agree that the tool has made them more efficient. VA is quantifying those efficiency gains and other positive outcomes, such as employee satisfaction and quality of work.
Identifying potentially fraudulent changes related to payments.
Most direct deposit changes at VA are safe, but 1-2 out of 1,000 are fraudulent changes to steal Veterans’ benefit payments. The Payment Redirect Fraud (PRF) model is using AI to identify which changes are likely to be fraudulent and refer those incidents to team investigators for review and remediation.
The VA AI Inventory is a comprehensive view of how we are using artificial intelligence to enhance Veteran services. To explore our inventory, download an Excel version here (Excel, 96KB). Current inventory as of: December 2024
