One Friday afternoon, an elderly Veteran had completed his eye exam. He and his wife were confused about how to get back to the Administrator on Duty (AOD) desk where they had entered the building. Ms. Peffer called for an escort, but the escort service had already left for the day. Although it was time for her to leave, Ms. Peffer offered to escort the Veteran and his wife, and they gratefully accepted her help. On the way to the AOD desk, the Veteran was doing well with his walker, but the Veteran’s wife was struggling a little with her gait. Ms. Peffer offered to get a wheelchair for her, but the Veteran’s wife declined. Ms. Peffer offered to stop and wait so the Veteran’s wife could rest. She gratefully accepted. Ms. Peffer continued to escort the Veteran and his wife to the AOD desk, taking her time so the Veteran and his wife would not feel rushed or push themselves too hard physically. Once at the AOD desk, Ms. Peffer discovered that the Veteran and his wife were very concerned that they could not remember where they parked. Ms. Peffer then took the initiative to help the Veteran and his wife cross the street to the parking lot, locate their car, and make sure they got in all right. Ms. Peffer then returned to the Optometry Clinic after her tour of duty had ended. Ms. Petter’s actions showed great respect for the elderly Veteran, and her respect extended to his wife as well. Ms. Peffer treated the couple with kindness and patience. This was not the first time Ms. Peffer had escorted a Veteran and significant other when an escort was not available. I hope you will consider giving Ms. Peffer the I CARE Award for respect. She truly values the service each Veteran has given for our country, and shows it every day.
Alison Peffer
Health Technician - Tuscaloosa VA Medical Center