In his role, he leads more than 1,500 employees in the delivery of education and training benefits and services for Veterans and their families, including one of VA’s most frequently used benefits, the Post-9/11 GI Bill. Education Service delivers nearly $14 billion in benefits to over 933,000 Veterans, Service members, and their families.
Prior to this assignment, Kenneth served as the Assistant Deputy Under Secretary for Operations Management in the Office of Field Operations, Veterans Benefits Administration. In that capacity, he was responsible for strategic leadership and direction for VA’s disability claims process. He led planning, development and implementation of policies to improve the VA’s workload management, human capital utilization, and financial stewardship.
Under his leadership, VBA efficiently delivered outstanding results for approximately 5 million disability, pension, and benefits decisions and adjustments annually, resulting in more than $149 billion in benefits to 6.3 million Veterans and survivors. Kenneth’s VBA experience started as a claims processor in Education, Compensation and Pension, later progressing into management, with a focus on improving use of data to generate operational efficiency and improved outcomes for Veterans.