Veterans Experience Office
Vision
To leverage customer experience (CX) data, tools, technology, and engagement to enable the Department of Veterans Affairs (VA) to be the leading customer experience organization in government, so service members, Veterans, their families, caregivers, and survivors choose VA.
Mission
The Veterans Experience Office (VEO) supports VA as the Secretary’s CX insight engine and shared service to partner with, support, and enable VA administrations and staff offices to provide the highest quality customer experience in the delivery of care, benefits, and memorial services to service members, Veterans, their families, caregivers, and survivors.
Additional Resources
Chief Veterans Experience Officer
Deputy Chief Veterans Experience Officer
Jason Thomas
Chief of Staff
Office Contact Information
Our Directorates
Vacant
Executive Director, Employee Experience and Organizational Management (EXOM)
Employee Experience and Organizational Management captures and analyzes the voices of employees, builds, and delivers tools and products for employees, and supports VEO daily operations
Denise Kitts
Executive Director, Enterprise Measurement and Design (EMD)
Enterprise Measurement and Design captures and analyzes the voices of Veterans, their families, caregivers, and survivors
Nathan Sanfilippo
Executive Director, Multi-Channel Technology (MCT)
Multi-Channel Technology delivers easy and effective Veteran experiences through all communications channels
Jennifer Purdy
Executive Director, CX Tools and Implementation (CX T&I)
Tools and Implementation builds and delivers Veteran experience tools and products for VA
Jim Wartski
Executive Director, Veterans, Family, and Community Engagement (VFCE)
Veterans, Family, and Community Engagement supports Veterans, families, caregivers, and survivors through Veterans Experience Action Centers (VEAC)
Veterans Experience on VA News
- Stuck in your job? Get free assistance from an American Corporate Partners’ career mentor
- Veteran Outreach: Events of the week May 6, 2024
- Hiring Veterans: Jobs of the week for May 6, 2024
- Blue Star Mothers: What is your life’s purpose?
- Free farming and beekeeping opportunities for Veterans
- Veteran Outreach: Events of the week April 29, 2024
- Hiring Veterans: Jobs of the week for April 29, 2024
- What you need to know about the Change Healthcare cyber breach
- Buddy Check: Supporting, connecting with your fellow Veterans
- Memorial May 2024: Remember and Honor our Fallen Heroes
- South Carolina VEAC: Large Scale Numbers and Personal Success Stories
- Veteran Outreach: Events of the week April 22, 2024
- Hiring Veterans: Jobs of the week for April 22, 2024
- Exclusive hiring platform provides Veterans, military community faster job matches
- Project Flaunt Hub: Free resource for military children, families and caregivers
- Learn to race and make a difference in the life of Veterans!
- 12 cool mobile apps for Veterans
- Veteran Outreach: Events of the week April 15, 2024
