Paul is currently the Assistant Deputy Under Secretary for the Office of Automated Benefits Delivery for the Department of Veterans Affairs. In this role, he is responsible for VBA’s digital transformation strategy, including the delivery of automation capabilities to modernize the claims process, evolving the use of data to streamline operations, and expanding the adoption of digital self-service products to improve Veterans’ experience.
Prior to his current assignment, Paul served as the Director of Benefits Automation for the Veterans Benefits Administration. He was responsible for the development and implementation of automation capabilities to improve customer experience and benefit delivery for Veterans. While serving in this role he led the development of Automated Decision Support functionality that automates administrative tasks and workflows assisting claims processors in making fast, accurate, consistent, and equitable claim decisions for Veterans.
He’s also improved the digital experience for Veterans and Service members by creating self-service claim products on VA.gov.
Paul began his career with VA in 2008 at the St. Paul Regional Office, serving as a Veterans Service Representative and Rating Veterans Service Representative. He’s also a senior fellow of the Excellence in Government program with the Partnership for Public Service and was a finalist for a 2019 Samuel J. Heyman Service to America Medal in the category of management excellence.
