Veterans Health Administration
VA Sierra Pacific Network (VISN 21) is one of 18 Veterans Integrated Service Networks (VISNs) in VHA. The network serves Veterans in northern and central California, Nevada, Hawaii, the Philippines, and U.S. territories in the Pacific basin. With 67 sites of care, VISN 21 provides comprehensive health care services through 7 VA medical centers, nine co-located community living centers and 43 community based outpatient clinics. All seven VISN 21 health care systems have highly successful clinical affiliations with prestigious universities in the areas of medicine, nursing and allied health professions. VISN 21 hosts the largest number of Centers for Excellence in VHA, receives the most research funding in VHA, and has collaborative relationships with it’s Department of Defense partners. VISN 21 is on par nationally with inpatient and outpatient satisfaction measures, often exceeding VHA national average. VISN 21 has ranked number 4 among all VISNs for best places to work.
391 Taylor Blvd
Suite 200
Pleasant Hill
CA
94523
925-356-4025
VA Sierra Pacific Network (VISN 21) is one of 18 Veterans Integrated Service Networks (VISNs) in VHA. The network serves Veterans in northern and central California, Nevada, Hawaii, the Philippines, and U.S. territories in the Pacific basin. With 67 sites of care, VISN 21 provides comprehensive health care services through 7 VA medical centers, nine co-located community living centers and 43 community based outpatient clinics. All seven VISN 21 health care systems have highly successful clinical affiliations with prestigious universities in the areas of medicine, nursing and allied health professions. VISN 21 hosts the largest number of Centers for Excellence in VHA, receives the most research funding in VHA, and has collaborative relationships with it’s Department of Defense partners. VISN 21 is on par nationally with inpatient and outpatient satisfaction measures, often exceeding VHA national average. VISN 21 has ranked number 4 among all VISNs for best places to work.
391 Taylor Blvd
Suite 200
Pleasant Hill
CA
94523
925-356-4025
| Facility Name | State | Status Code | Additional Info |
|---|---|---|---|
| Cypress Avenue VA Clinic | California | LIMITED | The specialty clinic is only open to enrolled patients who are scheduled to be on this clinic. The main clinic location is 3455 Knighton Rd, Redding, CA 96002. |
| Master Chief Petty Officer Jesse Dean VA Clinic | Nevada | NOTICE | Hours: 7:30 a.m. to 4 p.m. Mon-Fri. Scheduled In-Person Appointments Only. Virtual Care Services Available. Lab and Imaging appointments scheduled by clinic. |
| Maui Vet Center | Hawaii | LIMITED | We're currently conducting all regularly scheduled appointments virtually. Please contact us by phone or online. If you need to speak with someone confidentially, please call us anytime day or night at 877-927-8387. |
| North Las Vegas VA Medical Center | Nevada | NOTICE | Scheduled Appointments Only. Virtual Care Available. Lab 7:30 a.m. to 4 p.m., Imaging 7 a.m. to 6 p.m. Walk-In Business Services Available. Fisher House Open. |
| Northeast Las Vegas VA Clinic | Nevada | NOTICE | Hours: 7:30 a.m. to 4 p.m. Monday - Friday. Scheduled In-Person Appointments Only. Virtual Care Available. |
| Northwest Las Vegas VA Clinic | Nevada | NOTICE | Hours: 7:30 a.m. to 4 p.m. Monday -Friday. Scheduled In-Person Appointments Only. Virtual Care Available. |
| Pahrump VA Clinic | Nevada | LIMITED | Hours: 7:30 a.m. to 4:00 p.m. Mon-Fri. Scheduled In-Person Appointments Only. Virtual Care Services Available. |
| Palo Alto 2 VA Mobile Clinic | California | LIMITED | Schedule and location vary |
| Southeast Las Vegas VA Clinic | Nevada | NOTICE | Hours: 7:30 a.m. to 4 p.m. Monday - Friday. Scheduled In-Person Appointments Only. Virtual Care Available. |
| Southwest Las Vegas VA Clinic | Nevada | NOTICE | Hours: 7:30 a.m. to 4 p.m. Monday - Friday. Scheduled In-Person Appointments Only. Virtual Care Available. |
| Visalia VA Clinic | California | LIMITED | The service hours for the Visalia VA Clinic are Monday through Friday 8:00 a.m. - 1:30 p.m. |
Find a VISN 21 Medical Center or Clinic near you. Click on the location below to learn more about each healthcare system, including its outpatient clinics.
VA Central California Health Care (Fresno, California)
VA Northern California Health Care (Sacramento, California)
VA Pacific Islands Health care System (Honolulu, Hawaii)
VA Palo Alto Health Care (Palo Alto, California)
VA San Francisco Health Care (San Francisco, California)
VA Sierra Nevada Health Care (Reno, Nevada)
VA Southern Nevada Health Care (Las Vegas, Nevada)
Manila VA Outpatient Clinic (Manila, Philippines)
The Manila VA Outpatient Clinic (OPC) is open and providing services on an appointment basis only. The OPC remains closed to walk-in appointments as a result of the COVID-19 pandemic.
Manila VA Outpatient Clinic Phone Numbers:
Main VA line: 1-800-MyVA411 (1-800-698-2411)
Local: +63 (02) 8550-3888
PH Toll Free: #MyVA (#6982)
The Manila VA Outpatient Clinic (OPC) is open and providing services on an appointment basis only. The OPC remains closed to walk-in appointments as a result of the COVID-19 pandemic.
As of March 15, 2021, the Manila VA Outpatient Clinic is providing limited, in-person medical appointments, with the focus on completing specialty care services (Audiology, Cardiology, Dermatology, Ear/Nose/Throat (ENT), Pulmonology, and Ophthalmology) in-person. The Outpatient Clinic continues to provide most primary care and mental health services via telephone appointments. Veterans with scheduled appointments should expect a reminder phone call approximately one week before to confirm your appointment and will be advised at that time if their appointment is an in-person or telephone-based appointment.
The Manila VA Outpatient Clinic is not currently allowing walk-in appointments. Veterans who do not have a scheduled face-to-face appointment should not travel to the Outpatient Clinic. Please contact your health care team by telephone or by Secure Message within MyHealtheVet. VA Manila is enforcing this policy to limit the number of Veterans arriving daily and to ensure the clinic has enough waiting area space to allow for social distancing within the clinic.
Manila VA Outpatient Clinic continues to provide needed pharmacy services to Veterans. Most Veterans in Metro Manila can expect to receive their medications ordered by phone or online within 2 days, Luzon in 5 days, Visayas in 8-10 days, and within 10-14 days in Mindanao. Please keep these revised timelines in mind as you refill medications. Veterans can request medication refills by using VA Manila’s Automated Pharmacy Refill Line (#6982, Option 8) or through the MyHealtheVet Online Portal. Currently, the Outpatient Clinic is not able to mail perishable medication shipments due to restrictions with our shipping vendor. This includes some insulins and other refrigerated medications. Veterans should purchase these medications locally from community sources, and would be eligible for reimbursement by the Foreign Medical Program if for a service-connected condition.
Veterans with questions may contact the VA Manila Patient Advocate at +63 (02) 8396-3716.
Clinical Contact Center
VA Health Connect (also known as the VISN 21 Clinical Contact Center) gives Veterans and their caregivers immediate, 24/7, on-demand access to clinical and scheduling services that address health care needs over the phone, video and, in the future, even via email or chat.
Core services
Clinical Contact Centers connect Veterans to dedicated clinical and administrative contact center professionals who deliver the following four core services: Scheduling, Clinical Triage, Virtual Clinic Visits and Pharmacy Services.
Technology
VA Health Connect harnesses state-of-the-art technology and software to improve Veteran access to care.
Key benefits
| Disclaimer: The VISN 21 Clinical Contact Center should not be used for emergency situations. If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit the emergency room closest to you. |
Do you have questions about the VISN 21 VHA Health Connect Clinical Contact Center? See Frequently Asked Questions
Enroll for VA health care
With VA health care, you’re covered for regular checkups with your primary care provider and appointments with specialists (like cardiologists, gynecologists, and mental health providers). You can access Veterans health care services like home health and geriatric (elder) care, and you can get medical equipment, prosthetics, and prescriptions. Find out how to apply for and manage the health care benefits you’ve earned.
VA Welcome Kit
Whether you’re just getting out of the service or you’ve been a civilian for years now, the VA Welcome Kit can help guide you to the benefits and services you’ve earned. Keep your welcome kit handy so you can turn to it throughout your life, and feel free to share this guide with friends or family members who need help with their benefits too.
VA Resource Navigator
The VA Resource Navigator is a resource tool to assist Veterans in finding and using VA resources. The VA Resource Navigator will guide Veterans to popular and frequently sought-after VA tools and resources. The Navigator provides web links, phone numbers, QR codes to VA resources, and other useful information.
Veterans Health Library
Taking an active role results in better health. And now you never have to wait for an answer to your health care questions. The Veterans Health Library gives you instant access to thousands of VA-approved health information articles including:
Over 1,500 health & drug information sheets in English and Spanish
Over 150 health education videos with Spanish language versions in development
Online booklets with easy-to-use page turning
Hands-on tools and quizzes
All of the information in the Veterans Health Library is created to follow the VA’s high standards of patient care. Everything is written and designed specifically for Veterans in a way that is easy to understand so you will have the information you need to understand a diagnosis, make treatment decisions, and manage your health on an ongoing basis.
My HealtheVet
The My HealtheVet site provides veterans and their families excellent, reliable patient education information as well as the latest VA News. Information about veterans benefits and services is also available. Upon registering with My HealtheVet, you will be able to:
Refill prescriptions online
Keep personal food and activity journals
Monitor your personal health data, such as blood pressure and pain levels
Maintain your own self-entered personal health record
Send secure messages to your primary care team *
Download your lab work (within seven days of being drawn) *
View pending and past appointments *
NOTE: Some features require in-person authentication. You may request your In-Person Authentication through your local Release of Information Office.
Are you interested in a professionally satisfying career? At VA, you can make a difference in the lives of Veterans and their families while you advance your career or volunteer your time.
Whether you work at VA as a clinician, administrator, skilled trade, or in applied engineering role, the career opportunities are virtually endless. As a clinician, you’ll have the opportunity to practice meaningful, groundbreaking medicine, often treating patients with injuries rarely seen in the private sector. In an allied support role, you’ll contribute to the overall wellbeing of countless patients, loved ones, and colleagues.
Our network of facilities gives you access to some of the most interesting and varied opportunities, supported by some of the most advanced technologies.
Every day across VISN 21, you will find volunteers giving tirelessly of themselves to build a better community and a better Nation. These hard-working, compassionate individuals and groups volunteer their time and energy to care for America’s patriots, our Veterans.
VISN 21 would like to thank each and every volunteer across the Sierra Pacific Network for their time, talents, and dedication to serving Veterans. We could not provide the highest quality of service and support for our Veterans without you.
If you have been thinking about volunteering at a VA near you, there’s no time like the present to join the extraordinary group of people who volunteer in VISN 21.
FresnoHawaiiLas VegasPalo AltoRenoSacramentoSan Francisco
E-Donate is an online donation option that allows community members the opportunity to give back to Veterans. E-Donate is a simple, safe way to pledge your support to Veterans at any VISN 4 VA medical center.
The E-Donate option allows donors to select from a number of accounts at their local medical center. Additionally, all VA administrative costs are appropriated, so donors can be sure that 100 percent of their donations goes to the accounts they select and the Veteran patients they choose to support.
Donations can be made by credit or debit card. The actual donation is made through a secure site at the U.S. Department of Treasury’s website. A minimum of $5 is required for online donation. Online donations can also be made on the VA’s Voluntary Services
Quarterly Newsletter
We are pleased to share the latest issue of Sierra Pacific Quarterly.Â
View FY24 Quarter 2
VISN 21 Medical Center Annual Reports
Read more about the accomplishments of your local VISN 21 medical center and see how we are advancing health care for our nation’s Veterans.
VA Sierra Pacific Network (VISN 21) 391 Taylor Blvd Suite 200 Pleasant Hill, CA
The VISN 21 Chief Veteran Experience Officer is responsible for overseeing the Veteran Experience and Patient Advocacy Programs and is committed to High Reliability Organization (HRO) and the VA Core Values (I CARE). VISN 21 Chief Veteran Experience Officer is a servant leader, with emphasis on improving the Veteran Experience, advocating for Veterans and their families, understanding the voice of the Veteran by reviewing qualitative data, and delivering exceptional customer service and experiences.
Theresa DiMaggio
Chief Veteran Experience Officer, U.S. Army Veteran
We are available to assist media in answering questions about our health care systems, locating an expert or obtaining more information about the Department of Veterans Affairs.
Any individual with a concern about patient/resident care and safety in the hospital should first contact the hospital management. If the hospital management has not addressed or resolved the concern, he or she may contact The Joint Commission at any time.
Stay up to date with the latest news and announcements from VA Healthcare-VISN 21. To sign up for updates or to access your subscriber preferences, please visit the website below.
Should you have questions or concerns about this site, please contact us through Public Affairs Specialist Vaughan Dill
Vaughan Dill
Public Affairs Specialist (Digital Media)
Network Director
Ada Clark was named Network Director for the VA Sierra Pacific Network (VISN 21) effective August 27, 2023. Previously she served Interim VISN 21 Network Director from January 1, 2023. In her role as Network Director, she oversees the operations of an integrated health care network spanning over 294,000 square miles, providing services to 475,000 Veterans in seven major health care systems located in Nevada, central/northern California, Hawaii, the Philippines, and the vast Pacific region including Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands. VISN 21 has an operating budget of $6.7 billion and over 22,800 employees.
Before serving as Network Director, Ms. Clark was the Deputy Network Director in VISN 21 since September 2018 where she had overall responsibility for the strategic direction and administrative operations of the Network. Prior to her coming to VISN 21, Ms. Clark served as Assistant Director for VA San Diego Healthcare System from April 2016-August 2018 overseeing administrative operations, as well as Operations Officer for the VA Desert Pacific Healthcare Network (VISN 22) from January 2014-March 2016. Ms. Clark has more than 16 years of outstanding commitment to VHA’s mission in offering the highest quality health care to our Veterans.
Ms. Clark is board certified in health care management as a Fellow of the American College of Healthcare Executives and a member of the VHA Regents Advisory Committee. She was awarded VA’s GHATP Preceptor of the Year in 2023, an ACHE Service Award by the Northern California Chapter in 2019 and the ACHE Early Career Healthcare Executive VA Regent’s Award in 2015.
Ms. Clark holds a Bachelor of Science in Neurobiology/Biomedical Engineering from University of California, Irvine and a Masters of Public Health in Policy and Management from University of California, Los Angeles.
Network Director
Deputy Network Director
Ms. Mittenzwei completed various detail assignments to include: Acting Deputy Director at Eastern Colorado HCS from February 2024 to April 2024; Acting Associate Director at Montana VA HCS from September 2023 to February 2024; and Acting Director of Field Operations VHACO’s Healthcare Operations Center (HOC) from August 2020 to October 2020.
Ms. Mittenzwei has 11 years of service with VHA. She began her VHA career in 2013 at the Eastern Colorado Health Care System (ECHCS, Denver VA) as a Graduate Health Administrative Training Program (GHATP) Fellow. After her GHATP Fellowship, her roles at ECHCS included Health Systems Specialist (HSS) to the Nurse Executive and HSS to the Chief of Staff. In June 2018, Ms. Mittenzwei took a Management Analyst position with the VISN 19 Rocky Mountain Network reporting to the Network Director. In 2019, she was selected as the VISN 19 Assistant Director of Resources (AsD-R).
Ms. Mittenzwei received her Bachelor of Science (BS) degree in Biology from Xavier University in Cincinnati, OH and her Master of Public Health (MPH) from the University of Kentucky in Lexington, KY. She is a member of the American College of Healthcare Executives (ACHE).
Deputy Network Director
Chief Medical Officer
Dr. Regina Godbout was appointed as Chief Medical Officer, VA Sierra Pacific Network, VISN 21 (Pleasant Hill, California) on August 17, 2020. In this role she oversees all clinical programs, operations, and services for the network. VISN 21 serves Veterans in Northern and Central California, Nevada, Hawaii, the Philippines, and U.S. Territories in the Pacific Basin.
Dr. Godbout received her medical degree from Chicago Medical School/Rosalind Franklin University of Medicine in 1994 and completed her categorical Internal Medicine Residency at University of California, San Francisco in 1997. She went on to serve in the Navy, completing Advance Traumatic Life Saving (ATLS), Combat Casualty Care Course, and the Fleet Hospital Operations Field Training Course. Dr. Godbout served at both Balboa Naval Hospital and Marine Corps Base Camp Pendleton before joining a multi-specialty care practice in the Seattle area. She has served as a Medical Director, Chief of Medicine, and has managed a thriving private practice for ten years. She is currently an Associate Clinical Professor in the Department of Internal Medicine at the University of California, Davis.
Dr. Godbout’s special interests include Women’s Health, LEAN processes, and HRO principles. She strives to be a servant leader who advocates for Veteran-centric health care and a champion for excellence. Dr. Godbout served as interim Chief Medical Officer for VISN 21 and COVID-19 Incident Commander for six months prior to her appointment. In this capacity, she worked closely with facilities and their academic partners to coordinate pandemic efforts across the network. Dr. Godbout’s previous roles in VA include Deputy Chief of Staff for VA Northern California Health Care System, and Chief of Medicine, Women’s Health Medical Director and interim COS for VA Central California Health Care System.
Chief Medical Officer
Acting Chief Nursing Officer
Dr. Crawford currently serves as the Associate Director of Patient Care Services/Nurse Executive at the VA Southern Nevada Healthcare System. Since joining VA Southern Nevada Healthcare System, Dr. Crawford has served as the Associate Nurse Executive, Nursing Professional Services and Deputy Nurse Executive.
 efore joining the VA in 2011, Dr. Crawford worked in a non-profit community hospital in South Central Pennsylvania, where she was a staff nurse in Critical Care and held progressive leadership positions in Education, Critical Care and Medical Surgical clinical areas.  Additionally, she served on work groups with the Pennsylvania Department of Labor and Industry addressing new graduate RN transition to clinical practice and shared faculty appointments and was a member of the Pennsylvania Workforce Investment Board Nurse Education Committee.
 Dr. Crawford graduated from A.T. Still University, Kirksville, Missouri. with a Doctorate in Healthcare Education in 2011. In 2004, she completed her Master’s in Healthcare Administration from University of Maryland, University College in Adelphi, Maryland. Dr. Crawford completed her Bachelor of Science in Nursing from York College, York, Pennsylvania, in 1997 and in 1985, her Associate of Science in Nursing from Shenandoah University, Winchester, Virginia. She is also a graduate of the 2015 VHA Health Care Leadership Development Program, and a 2017 graduate of the VHA Executive Career Development Program.
Acting Chief Nursing Officer
Quality Management Officer
Dr. Jeanette Moody was appointed as Quality Management Officer of VA Sierra Pacific Network, VISN 21 (Pleasant Hill, California) on July 11, 2022. Prior to this role, Dr. Moody held the role of Deputy Quality Management Officer of the VA Sierra Pacific Network, VISN 21.
In her current role, Dr. Moody oversees the quality, safety, and high reliability in the Network with executive oversight of seven VA Health Care Systems in Northern and Central California, Nevada, Hawaii, Philippines and U.S. Territories in the Pacific Basin, 59 Community Based Outpatient Clinics. She holds direct full-line authority and responsibility for Patient Safety, Risk Management, Systems Redesign & Innovation, Performance Improvement, Accreditation & Regulatory Oversight and High Reliability for the region.
Dr. Moody holds a Doctor of Nursing Practice degree from Texas Tech University Health Sciences Center in Lubbock, Texas.; MSN degree from the University of Missouri-St. Louis in St. Louis, Missouri and a MBA degree from Texas Woman’s University in Houston, Texas. As a complement her nursing education and risk background, Dr. Moody holds a Doctor of Jurisprudence degree from Texas Tech School of Law. Dr. Moody is also a Certified Professional of Health Care Quality (CPHQ) and she is certified in Patient Safety (CPPS), Nursing Practice (CENP), and Advanced Nurse Executive competencies (NEA-BC).
Dr. Moody has served in various roles within the VA since 2013. Her previous roles included Director of Quality, Safety, and Value, Quality Manager, Accreditation Specialist, and Quality Consultant. Prior to joining the VA, Dr. Moody held several leadership and executive roles in the private health care sector throughout Missouri and Texas to include Service Line Manager, Branch Manager, Chief Quality Manager, Director of Nursing, Director of Clinical Operations, Director of Patient Care Services and Regional Director of Business and Clinical Operations.
Dr. Moody’s work has always been focused on advocating for Veteran care and the staff who serve while ensuring excellence and compliance with quality and regulatory standards.
Quality Management Officer
Chief Financial Officer
Chief Human Resources Officer
Jerry Mills, MBA is the Chief Human Resources Officer for the Sierra Pacific Health Care Network (VISN 21) and has served in that capacity since May 2018. In this role, Mr. Mills has direct oversight over the Network Human Resources operations for the seven Health Care Systems within VISN 21 as well as VISN office. Human Resources operations include Recruitment and Placement, Work Life Benefits, Workforce Planning, Employee/Labor Relations, Human Resources Information Systems, Compensation, Classification, Workers Compensation, and Personnel Suitability/Security. He also provides guidance and consultation to network and facility leadership. Â
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Prior to this appointment, Mr. Mills served as the Human Resources Officer for the San Francisco VA Health Care System within VISN 21 from 2012 to 2018 and distinguished himself by improving collaborative efforts between Human Resources and the Health Care System’s supervisors and managers as well as the local bargaining unit leaders. His efforts resulted in a higher-level care for the Veteran patients.Â
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Before joining VISN 21, he served as Assistant Human Resources Officer for the Shreveport VA Health Care System, in Shreveport, Louisiana from 2009 to 2012, Supervisory Human Resources Specialist from 2006 to 2009, and Human Resources Specialist from 2003 to 2006. Prior to joining the VA, Mr. Mills served on active duty as a Medic in the United States Army from 1991 to 1994. He also served honorably in the Army National Guard/Air Force Reserve between 1994 to 2005. He is a graduate of the University of Louisiana at Lafayette with a Master of Business Administration with a concentration in Health Care Administration.Â
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Mr. Mills is an authentic leader who actively empowers his staff to be creative in finding solutions for their customers. He is very passionate about serving with the Department of Veterans Affairs and is committed to ensuring our Veteran patients are provided the highest level of care possible.Â
Chief Human Resources Officer
When you can't see a VA health care provider in person, here are some ways to connect to VA virtually — by text, chat, secure messaging, online, over the phone, and using apps. Explore each option and decide which is best for you.
