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VISN 21

Veterans Health Administration

VA Sierra Pacific Network (VISN 21) is one of 18 Veterans Integrated Service Networks (VISNs) in VHA. The network serves Veterans in northern and central California, Nevada, Hawaii, the Philippines, and U.S. territories in the Pacific basin. With 67 sites of care, VISN 21 provides comprehensive health care services through 7 VA medical centers, nine co-located community living centers and 43 community based outpatient clinics. All seven VISN 21 health care systems have highly successful clinical affiliations with prestigious universities in the areas of medicine, nursing and allied health professions. VISN 21 hosts the largest number of Centers for Excellence in VHA, receives the most research funding in VHA, and has collaborative relationships with it’s Department of Defense partners. VISN 21 is on par nationally with inpatient and outpatient satisfaction measures, often exceeding VHA national average. VISN 21 has ranked number 4 among all VISNs for best places to work.

391 Taylor Blvd

Suite 200

Pleasant Hill

CA

94523

925-356-4025

Includes portions of American Samoa, California, Guam, Hawaii, Nevada, Northern Mariana Islands, and the Philippines.
Facility Name State Status Code Additional Info
Cypress Avenue VA Clinic California LIMITED The specialty clinic is only open to enrolled patients who are scheduled to be on this clinic. The main clinic location is 3455 Knighton Rd, Redding, CA 96002.
Master Chief Petty Officer Jesse Dean VA Clinic Nevada NOTICE Hours: 7:30 a.m. to 4 p.m. Mon-Fri. Scheduled In-Person Appointments Only. Virtual Care Services Available. Lab and Imaging appointments scheduled by clinic.
North Las Vegas VA Medical Center Nevada NOTICE Scheduled Appointments Only. Virtual Care Available. Lab 7:30 a.m. to 4 p.m., Imaging 7 a.m. to 6 p.m. Walk-In Business Services Available. Fisher House Open.
Northeast Las Vegas VA Clinic Nevada NOTICE Hours: 7:30 a.m. to 4 p.m. Monday - Friday. Scheduled In-Person Appointments Only. Virtual Care Available.
Northwest Las Vegas VA Clinic Nevada NOTICE Hours: 7:30 a.m. to 4 p.m. Monday -Friday. Scheduled In-Person Appointments Only. Virtual Care Available.
Pahrump VA Clinic Nevada LIMITED Hours: 7:30 a.m. to 4:00 p.m. Mon-Fri. Scheduled In-Person Appointments Only. Virtual Care Services Available.
Palo Alto 2 VA Mobile Clinic California LIMITED Schedule and location vary
San Francisco Vet Center California CLOSED Our current physical location will be closed starting 10/1/24. Our direct line will remain operational. We anticipate reopening our Vet Center in mid-November on the 2/F, at 850 Battery Street, San Francisco, CA 94111. The official reopening date will be announced soon. Thank you for your patience.
Southeast Las Vegas VA Clinic Nevada NOTICE Hours: 7:30 a.m. to 4 p.m. Monday - Friday. Scheduled In-Person Appointments Only. Virtual Care Available.
Southwest Las Vegas VA Clinic Nevada NOTICE Hours: 7:30 a.m. to 4 p.m. Monday - Friday. Scheduled In-Person Appointments Only. Virtual Care Available.
Visalia VA Clinic California LIMITED The service hours for the Visalia VA Clinic are Monday through Friday 8:00 a.m. - 1:30 p.m.

VISN 21 Highlights

  • Manila VA Clinic

    Manila VA Clinic

    The Manila VA Outpatient Clinic (OPC) is open and providing services on an appointment basis only. The OPC remains closed to walk-in appointments.

    Manila VA Outpatient Clinic Phone Numbers:
    Main VA line: 1-800-MyVA411 (1-800-698-2411)
    Local: +63 (02) 8550-3888
    PH Toll Free: #MyVA (#6982)

    The Manila VA Outpatient Clinic (OPC) is open and providing services on an appointment basis only. The OPC remains closed to walk-in appointments.

    As of March 15, 2021, the Manila VA Outpatient Clinic is providing limited, in-person medical appointments, with the focus on completing specialty care services (Audiology, Cardiology, Dermatology, Ear/Nose/Throat (ENT), Pulmonology, and Ophthalmology) in-person. The Outpatient Clinic continues to provide most primary care and mental health services via telephone appointments. Veterans with scheduled appointments should expect a reminder phone call approximately one week before to confirm your appointment and will be advised at that time if their appointment is an in-person or telephone-based appointment.

    The Manila VA Outpatient Clinic is not currently allowing walk-in appointments. Veterans who do not have a scheduled face-to-face appointment should not travel to the Outpatient Clinic. Please contact your health care team by telephone or by Secure Message within MyHealtheVet. VA Manila is enforcing this policy to limit the number of Veterans arriving daily and to ensure the clinic has enough waiting area space to allow for social distancing within the clinic.

    Manila VA Outpatient Clinic continues to provide needed pharmacy services to Veterans. Most Veterans in Metro Manila can expect to receive their medications ordered by phone or online within 2 days, Luzon in 5 days, Visayas in 8-10 days, and within 10-14 days in Mindanao. Please keep these revised timelines in mind as you refill medications. Veterans can request medication refills by using VA Manila’s Automated Pharmacy Refill Line (#6982, Option 8) or through the MyHealtheVet Online Portal. Currently, the Outpatient Clinic is not able to mail perishable medication shipments due to restrictions with our shipping vendor. This includes some insulins and other refrigerated medications. Veterans should purchase these medications locally from community sources, and would be eligible for reimbursement by the Foreign Medical Program if for a service-connected condition.

    Veterans with questions may contact the VA Manila Patient Advocate at +63 (02) 8396-3716.

    Learn more about the Manila VA clinic.

  • VA Health Connect Clinical Contact Center, 24/7 Tele Emergency Care

    Clinical Contact Center
    VA Health Connect (also known as the VISN 21 Clinical Contact Center) gives Veterans and their caregivers immediate, 24/7, on-demand access to clinical and scheduling services that address health care needs over the phone, video and, in the future, even via email or chat.

    1-833-983-0487

    Core services
    Clinical Contact Centers connect Veterans to dedicated clinical and administrative contact center professionals who deliver the following four core services: Scheduling, Clinical Triage, Virtual Clinic Visits and Pharmacy Services.

    Technology
    VA Health Connect harnesses state-of-the-art technology and software to improve Veteran access to care.

    Key benefits

    • A simpler way for Veterans, families and caregivers to connect with medical providers.
    • Improved resource utilization for Emergency Department, Urgent Care and Primary Care walk-in clinic visits.
    • Coordinated care using state-of-the-art technologies to improve Veterans’ satisfaction and health outcomes.
    • Reduced potential Veteran and staff exposure to COVID-19, influenza (flu) and other communicable diseases.

    To reach the VA Health Connect Clinical Contact Center, call:

    1-833-983-0487

    Disclaimer: The VISN 21 Clinical Contact Center should not be used for emergency situations. If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit the emergency room closest to you.

    Do you have questions about the VISN 21 VHA Health Connect Clinical Contact Center? See Frequently Asked Questions

  • Resources for Veterans

    Enroll for VA health care
    With VA health care, you’re covered for regular checkups with your primary care provider and appointments with specialists (like cardiologists, gynecologists, and mental health providers). You can access Veterans health care services like home health and geriatric (elder) care, and you can get medical equipment, prosthetics, and prescriptions. Find out how to apply for and manage the health care benefits you’ve earned.

    VA Welcome Kit
    The VA Welcome Kit can help guide you to the benefits and services you’ve earned.

    VA Resource Navigator
    The VA Resource Navigator provides web links, phone numbers, QR codes to VA resources, and other useful information.

    Veterans Health Library
    The Veterans Health Library gives you instant access to thousands of VA-approved health information articles.

    My HealtheVet
    My HealtheVet provides veterans and their families excellent, reliable patient education information as well as the latest VA News.

    Sleep Clinical Resource Hub
    The Sleep Clinical Resource Hub (CRH) provides care to Veterans at their local VA Health care facilities through telehealth technology or in-person visits. When paired with telehealth technology, CRHs allow Veterans to connect with their providers to improve access to health care.

  • Work with Us

    Are you interested in a professionally satisfying career? At VA, you can make a difference in the lives of Veterans and their families while you advance your career or volunteer your time.

    Whether you work at VA as a clinician, administrator, skilled trade, or in applied engineering role, the career opportunities are virtually endless. As a clinician, you’ll have the opportunity to practice meaningful, groundbreaking medicine, often treating patients with injuries rarely seen in the private sector. In an allied support role, you’ll contribute to the overall wellbeing of countless patients, loved ones, and colleagues.

    Our network of facilities gives you access to some of the most interesting and varied opportunities, supported by some of the most advanced technologies.

    VISN 21 Vacancies

  • Volunteer or Donate

    Every day across VISN 21, you will find volunteers giving tirelessly of themselves to build a better community and a better Nation. These hard-working, compassionate individuals and groups volunteer their time and energy to care for America’s patriots, our Veterans.

    VISN 21 would like to thank each and every volunteer across the Sierra Pacific Network for their time, talents, and dedication to serving Veterans. We could not provide the highest quality of service and support for our Veterans without you.

    If you have been thinking about volunteering at a VA near you, there’s no time like the present to join the extraordinary group of people who volunteer in VISN 21.

    FresnoHawaiiLas VegasPalo AltoRenoSacramentoSan Francisco

    E-Donate

    E-Donate is an online donation option that allows community members the opportunity to give back to Veterans. E-Donate is a simple, safe way to pledge your support to Veterans at any VISN 4 VA medical center.

    The E-Donate option allows donors to select from a number of accounts at their local medical center. Additionally, all VA administrative costs are appropriated, so donors can be sure that 100 percent of their donations goes to the accounts they select and the Veteran patients they choose to support.

    Donations can be made by credit or debit card. The actual donation is made through a secure site at the U.S. Department of Treasury’s website. A minimum of $5 is required for online donation. Online donations can also be made on the VA’s Voluntary Services

  • Newsletter and Annual Report

    Quarterly Newsletter

    We are pleased to share the latest issue of Sierra Pacific Quarterly. 
    View FY24 Quarter 2

    VISN 21 Medical Center Annual Reports

    Read more about the accomplishments of your local VISN 21 medical center and see how we are advancing health care for our nation’s Veterans.

    FresnoHawaiiLas VegasPalo AltoRenoSacramentoSan Francisco

Points of Contact

  • Address and Phone

    VA Sierra Pacific Network (VISN 21) 391 Taylor Blvd Suite 200 Pleasant Hill, CA

  • Veteran Experience

    The VISN 21 Chief Veteran Experience Officer is responsible for overseeing the Veteran Experience and Patient Advocacy Programs and is committed to High Reliability Organization (HRO) and the VA Core Values (I CARE). VISN 21 Chief Veteran Experience Officer is a servant leader, with emphasis on improving the Veteran Experience, advocating for Veterans and their families, understanding the voice of the Veteran by reviewing qualitative data, and delivering exceptional customer service and experiences.

    Theresa DiMaggio
    Chief Veteran Experience Officer, U.S. Army Veteran

    Theresa.DiMaggio@va.gov925-365-8695

  • Media Inquiries

    We are available to assist media in answering questions about our health care systems, locating an expert or obtaining more information about the Department of Veterans Affairs.

    Armenthis Lester
    Chief Communications Manager

    Armenthis.Lester@va.gov707-606-8763

  • The Joint Commission

    Any individual with a concern about patient/resident care and safety in the hospital should first contact the hospital management. If the hospital management has not addressed or resolved the concern, he or she may contact The Joint Commission at any time.

  • Stay Informed!

    Stay up to date with the latest news and announcements from VA Healthcare-VISN 21. To sign up for updates or to access your subscriber preferences, please visit the website below.

  • Report an issue with this site

    Should you have questions or concerns about this site, please contact us through Public Affairs Specialist Vaughan Dill

    Vaughan Dill
    Public Affairs Specialist (Digital Media)

    vaughan.dill@va.gov

Our Leadership

  • Ada Clark, FACHE, MPH

    Network Director

    Ada Clark, FACHE, MPH
  • Susan Mittenzwei, MPH

    Deputy Network Director

    Susan Mittenzwei, MPH
  • Regina Godbout, MD

    Chief Medical Officer

    Regina Godbout, MD
  • Dr. Maisha Moore

    Chief Nursing Officer

    Dr. Maisha Moore
  • Jeanette C. Moody, JD, DNP, MSN, MBA, RN, NEA-BC, CENP, CPHQ, CPPS

    Quality Management Officer

    Jeanette C. Moody, JD, DNP, MSN, MBA, RN, NEA-BC, CENP, CPHQ, CPPS
  • Roxanne Hargrove

    Chief Financial Officer

    Roxanne Hargrove
  • Jerry Mills, MBA

    Chief Human Resources Officer

    Jerry Mills, MBA

Connect to VA care

When you can't see a VA health care provider in person, here are some ways to connect to VA virtually — by text, chat, secure messaging, online, over the phone, and using apps. Explore each option and decide which is best for you.

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