An official website of the United States governmentHere's how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
Includes Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.
200 Springs Rd
Bldg. 61
Bedford
MA
01730
781-687-4821
| Facility Name | State | Status Code | Additional Info |
|---|---|---|---|
| Causeway VA Clinic | Massachusetts | CLOSED | The Causeway VA Clinic consolidated with our Jamaica Plain campus, commonly called JP. The last day for appointments at Causeway was Oct. 25, 2024. |
| Haverhill VA Clinic | Massachusetts | NOTICE | Our Primary Care service has expanded to a larger setting and the entrance now faces Hope Avenue, on the opposite side of Summer Street, at the back of the Medical Arts Center. Specialty Care services have moved into the former Primary Care location facing Mill Street. |
| Facility Name | State | Status Code | Additional Info |
|---|---|---|---|
| Causeway VA Clinic | Massachusetts | CLOSED | The Causeway VA Clinic consolidated with our Jamaica Plain campus, commonly called JP. The last day for appointments at Causeway was Oct. 25, 2024. |
| Haverhill VA Clinic | Massachusetts | NOTICE | Our Primary Care service has expanded to a larger setting and the entrance now faces Hope Avenue, on the opposite side of Summer Street, at the back of the Medical Arts Center. Specialty Care services have moved into the former Primary Care location facing Mill Street. |
Find a VISN 01 Medical Center or Clinic near you. Click on the location below to learn more about each healthcare system, including its outpatient clinics.
Edith Nourse Rogers Memorial Veterans Hospital (Bedford, Massachusetts)
VA Boston Healthcare System (Boston, Massachusetts)
VA Central Western Massachusetts Healthcare System (Leeds, Massachusetts)
VA Connecticut Healthcare System (West Haven, Connecticut)
VA Maine Healthcare System (Augusta, Maine)
Manchester VA Medical Center (Manchester, New Hampshire)
Providence VA Medical Center (Providence, Rhode Island)
White River Junction VA Medical Center (White River Junction, Vermont)
The VA New England Healthcare System is one of 18 Veterans Integrated Service Networks (VISNs) within the U.S. Department of Veterans Affairs (VA) under the Veterans Health Administration (VHA). Services are provided through primary care supported by eight Joint Commission accredited medical centers. We are located throughout the six New England states – Maine, New Hampshire, Vermont, Massachusetts, Rhode Island and Connecticut. VISN 1 has 11 medical centers, 48 Community Based Outpatient Clinics (CBOCs), six community living centers and two domiciliaries.
Mission
Honor America’s veterans by providing exceptional health care that improves their health and well-being.
Vision
To be the premier, integrated, academic health care system in New England, with a highly engaged team, providing exceptional care to the Veterans we serve.
VA Health Connect (also known as the VISN 1 Clinical Contact Center) 1-833-933-1106 is operational 24/7 to provide Veterans with virtual care and support
· Bedford VA Healthcare System
· Boston VA Healthcare System
· CWM VA Healthcare System
· Connecticut VA Healthcare System
· Manchester VA Healthcare System
· Maine VA Healthcare System
· Providence VA Healthcare System
· WRJ VA Healthcare System
Disclaimer: The VISN1 Clinical Contact Center should not be used for emergency situations. If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit the emergency room closest to you.
The VISN 1 Clinical Contact Center is a service of the VA New England Healthcare Network (VISN 1) – providing 24/7, virtual care and support to Veterans enrolled for VA Health Care in New England.
Veterans who receive care in the network can call 1-833-933-1106 around the clock to get their health questions or concerns answered from the comfort and convenience of their home, or wherever they may be.
Services include general administrative support, nurse advice and triage, virtual visits with a medical provider via telephone, VA Video Connect, or VA Health Chat.
How do I use the Clinical Contact Center?
Simply call 1-833-933-1106. The service is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Call us anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost-effective alternative to the emergency room, urgent care center, or clinic. You can also contact the center using the VA Health Chat app available for both Android and IOS mobile devices. The app can also be launched from your PC. Learn more at: https://mobile.va.gov/app/va-health-chat.
Do I have to be a VISN 1 patient to use the Clinical Contact Center?
All Veterans are welcome to contact the Clinical Contact Center. If you are not a VISN 1 patient or not currently enrolled for VA health care benefits, we will work with you to determine your best options and how best to meet your needs. Learn more about how to enroll for VA Healthcare at: www.va.gov/health-care/about-va-health-benefits.
Is the VISN 1 Clinical Contact Center safe and private?
Yes, the Clinical Contact Center is safe and private. The center is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share your information with your selected provider, pharmacy, and other VA providers who may be involved in your care and have a need to know.
What services does the Clinical Contact Center provide?
Services provided include general administrative support (such as appointment scheduling), nurse triage, pharmacy, and virtual visits with a medical provider via telephone, VA Video Connect, or VA Health Chat. The Clinical Contact Center can assist with many non-emergency medical conditions and prescribe medications if necessary.
Enroll for VA health care
With VA health care, you’re covered for regular checkups with your primary care provider and appointments with specialists (like cardiologists, gynecologists, and mental health providers). You can access Veterans health care services like home health and geriatric (elder) care, and you can get medical equipment, prosthetics, and prescriptions. Find out how to apply for and manage the health care benefits you’ve earned.
VA Welcome Kit
Whether you’re just getting out of the service or you’ve been a civilian for years now, the VA Welcome Kit can help guide you to the benefits and services you’ve earned. Keep your welcome kit handy so you can turn to it throughout your life, and feel free to share this guide with friends or family members who need help with their benefits too.
VA Resource Navigator
The VA Resource Navigator is a resource tool to assist Veterans in finding and using VA resources. The VA Resource Navigator will guide Veterans to popular and frequently sought-after VA tools and resources. The Navigator provides web links, phone numbers, QR codes to VA resources, and other useful information.
Veterans Health Library
Taking an active role results in better health. And now you never have to wait for an answer to your health care questions. The Veterans Health Library gives you instant access to thousands of VA-approved health information articles including:
All of the information in the Veterans Health Library is created to follow the VA’s high standards of patient care. Everything is written and designed specifically for Veterans in a way that is easy to understand so you will have the information you need to understand a diagnosis, make treatment decisions, and manage your health on an ongoing basis.
My HealtheVet
The My HealtheVet site provides veterans and their families excellent, reliable patient education information as well as the latest VA News. Information about veterans benefits and services is also available. Upon registering with My HealtheVet, you will be able to:
NOTE: Some features require in-person authentication. You may request your In-Person Authentication through your local Release of Information Office.
New England Veteran Magazine:
Medical Laboratory Scientists perform a critical role in healthcare by providing the objective information used by clinicians for the management of health and the prevention, detection, diagnosis, and treatment of disease.
The mission of the VA New England Healthcare System MLS hospital-based certificate program is to provide a quality clinical and didactic training for students in the profession of medical laboratory science, enabling them to pass national certification examinations and qualify to become part of a highly engaged healthcare team that delivers the highest quality of care to the veterans we serve.
Eligible students will spend 11 months at one of the participating VA New England hospital systems (VA Connecticut West Haven, VA Bedford MA, VA Boston, VA Central Western in Leeds MA, VA Maine, VA Manchester New Hampshire, VA Providence RI, and White River Junction VA Vermont) where all the appropriate medical laboratory science didactic and clinical practicum courses will be taught by experienced, certified lab professionals. Upon successful completion of the program, a certificate of completion will be awarded, and students will be eligible to sit for national certification exams for Medical Laboratory Scientist.
Scholarships are available to eligible VA employees and US citizens.
Medical Laboratory Science Full Program description:
Medical Laboratory Science program application form:
Medical Laboratory Science essential functions form:
Mission
To advance the health and care of Veterans in New England and the nation by making medical knowledge discovery and innovative treatments both accessible and available to all Veterans we serve.
Vision
To create a robust partnership within VISN 1 among clinicians, researchers, and Veterans to design and execute the best evidence-based treatments to advance the collaborative healthcare choices of each patient and provider, to drive the process of discovery as a natural outgrowth of patient care, and to ensure innovation, quality, safety, and value in healthcare delivery.
VISN 1 ranks highest for research funding in the U.S. Department of Veterans Affairs. Research is an intrinsic part of the VA mission to serve the health care needs of America’s Veterans and VISN 1 facilities are affiliated with some of the nation’s most respected academic research institutions, medical practitioners and medical centers.
VA New England Healthcare System’s Physician Research Lead is William E. Boden, MD, FACC, FAHA. Dr. Boden serves as Professor of Medicine, Boston University School of Medicine and is the Scientific Director for VISN 1’s Clinical Trials Network (CTN), Massachusetts Veterans Epidemiology Research and Information Center (MAVERIC). The CTN has experienced tremendous growth under the direction of VA Boston Healthcare System’s Dr. Mary Brophy, MD, MPH. The CTN currently has over 100 active clinical trials in oncology, cardiology and mental health unifying VA New England’s 8 medical centers. The CTN makes clinical trials more available to Veterans enrolled in the VA for their care and leverages each facility’s unique strengths to support research important to America’s Veterans.
To find a clinical trial near you, visit: https://www.research.va.gov/for_veterans/find_studies.cfm
In addition to clinical trials research, VISN 1 is committed to finding the best treatments for such Veteran specific conditions as pain, traumatic brain injury, posttraumatic stress, Gulf War Illness, limb loss, substance abuse, spinal cord injury and to ending Veteran suicide and Veteran homelessness.
VISN 1 is also the National Center for Post-Traumatic Stress Disorder (NCPTSD). Based out of Boston, MA, and White River Junction, VT, the center is a rich source of programs for Veterans who are seeking help with substance abuse, sleep disorder and groundbreaking therapies in mental health.
VA researchers, affiliates and partnerships in medical science across New England have increased our knowledge of cancer, heart disease, diabetes, neurological disorders, liver disease, and many other illnesses through nationally recognized programs such as the Research Precision Oncology Program (RePOP), Million Veteran Program (MVP) – responsible for creating the world’s largest biorepository for Veteran-related research – and, more recently, the All of US Precision Medicine Program (integrating knowledge from US Precision Medicine research with Veterans).
Service Line Subject Matter Experts
Career Development Award Program (CDA)
Dr. Kristin Mattocks – Kristin.Mattocks@va.gov
Clinical Trials Network (CTN)
Dr. Mary Brophy – Mary.Brophy@va.gov
Links:
VA Office of Research & Development
VA Office of Research Oversight (ORO)
About Dr. Fred Wright
Dr. Fred Wright, the Associate Chief of Staff for Research for VA Connecticut, retired in February 2022 following an illustrious career as both a scientist and leader in VA research. Dr. Wright began his career at VA Connecticut in 1977, first as a staff physician, and then as the Associate Chief of Staff for Research from 1983-2022. Dr. Wright was an exemplary public servant and a tireless advocate of VA research. He mentored and supported generations of researchers and emerged as a national resource for VA research, serving on many VA Office of Research & Development committees and initiatives. One of his substantial contributions to VISN 1 was his role in founding and ensuring the success of the VISN 1 Career Development Award (CDA) program.
Dr. Wright was a great role model for the VA research community. With full devotion to the mission of the VA, he brought together a rare combination of brilliance, positive attitude, kindness, and a great sense of humor. He always offered potential solutions with an unflappable approach, even under the most challenging circumstances. We owe him greatly for his dedication and tireless service to VA Research and are proud to name the VISN 1 Career Development Award in his honor.
Fred Wright VISN 1 Career Development Award
The Fred Wright VISN 1 Career Development Award (V1CDA) is intended to assist junior investigators in their research careers and to enable them to successfully compete for further research funding. This award provides two years of salary support for mentored research to highly qualified scientists with demonstrated abilities. Nominees must express a clear commitment to a VA career and enlist the support of at least one appropriately qualified VA mentor.
All awards will start October 1, 2025. Please see the new timeline below.
The deadline for submitting a Letter of Intent (LOI) is April 4, 2025. You must submit a new LOI each cycle.
Any questions about the program or the application process should be addressed to Dr. Kristin Mattocks, VISN 1 CDA Director (Kristin.Mattocks@va.gov).
2025 Application Timeline
April 4, 2025 Letters of Intent due
April 11, 2025 Applicants invited to submit full applications
June 6, 2025 Full applications due
October 1, 2025 Funding begins
Important Application Documents:
VISN 1 CDA FAQ:
VISN 1 CDA Letter of Intent:
VISN 1 CDA Applicant Information Form:
Request for VISN 1 CDA Applications:
Instructions for Career Development Proposal 2025:
Previous VISN 1 CDA Recipients:
Offsite Access
Databases
eResources provided by the Knowledge Information Service
For assistance please email: library@med.va.gov
Starting in 2025, Veterans will need to use a Login.gov or ID.me account to sign in to My HealtheVet, VA.gov, the VA: Health and Benefits mobile app, and other VA websites.
How to get started
Sign in with an identity-verified account to manage your health care online. If you don’t have an identity-verified sign-In account, such as Login.gov or ID.me, you can create one today. Learn more at Prepare For VA’s Secure Sign-In Changes | Veterans Affairs
Note: After January 31, 2025, you won’t be able to sign in to VA websites and apps with a previously established My HealtheVet user ID and password. Don’t worry. Your My HealtheVet health portal isn’t going away. We’re just changing the way you sign in.
After September 30, 2025, you won’t be able to sign in with a DS Logon username and password. You’ll need to use either a Login.gov or ID.me account to sign in to VA.gov, VA mobile apps, and other VA online services.
Why we’re making this change
· To reduce the number of sign-in options Veterans need to choose from—just as Veterans have asked us to do.
· To continue to protect all Veterans’ information and benefits—and meet the latest federal security standards.
What this change means for you
You’ll need to use a unique email address and add multifactor authentication (MFA) as an added layer of protection for your account.
Not sure if you already have a Login.gov or ID.me account? Try creating a new account with your email address. If you already have one, Login.gov or ID.me will help you reset your password.
How to get sign-in help
· Sign in or create an account.
· Videos for how to set up your online VA sign-in account
· My HealtheVet Help desk (1-877-327-0022) has options in the phone menu to contact ID.me and Login.gov
o ID.me: Call the My HealtheVet help desk at 1-877-327-0022, Monday to Friday, 8 am – 8 pm Eastern. The ID.me helpdesk for Veterans is available through the phone menu. Note: The ID.me help desk is available through this menu from 1030 am to 7 pm Eastern.
o Login.gov call directly 24/7 at 1-844-875-6446
· Local My HealtheVet Coordinators
o If you have any questions or need assistance, please contact your local My HealtheVet Coordinator:
|
Location |
My HealtheVet Coordinator |
Telephone number |
|
VA New England/VISN 1 |
Tracey Martin |
617-272-6817 |
|
Bedford VA |
Cher-Marie Bennett |
781-687-4660 |
|
Manchester VA |
Louis Ruiz |
603-624-4366 x202291 |
|
Providence VA |
Katherine Murphy |
401-952-2655 |
|
VA Boston |
Nancy Falleur |
617-823-1458 |
|
VA Boston |
Shari Wilson |
617-390-4150 |
|
VA Central Western MA |
Kip Buoymaster |
413-584-4040 x6829 |
|
VA Connecticut: |
Todd Kawecki |
203-932-5711 x3301 |
|
VA Maine |
Michael L’Abbe |
207-512-6983 |
|
White River Junction VA |
Bruce Lyndes |
802-295-9363 x6895 |
· If you are visiting a VA to seek assistance creating a My HealtheVet account using ID.me or Login.gov, please come prepared. The link below provides more information and a checklist of important items depending on the type of account you want to create.
What To Bring To Create Your Online Sign-In Account | Veterans Affairs
VISN 1 Network Director
Mr. Ryan Lilly is the Director of the Veterans Integrated Service Network, the VA New England Healthcare System (VISN 1). He is a compassionate, servant leader who holds to the Veterans Health Administration’s core principles of a High Reliability healthcare system. Mr. Lilly began his VA career as a Presidential Management Intern and has achieved continuous advancements through the VA ranks from medical center Finance Officer to Associate Director, Hospital Director, and now regional leader of VISN1. VISN1 is comprised of 8 medical centers, 45 community-based outpatient clinics (CBOCs), 6 nursing homes and 2 domiciliaries (residential homeless treatment centers) in Massachusetts, Connecticut, Rhode Island, New Hampshire, Vermont, and Maine. As Network Director he manages a budget of $4.3 B and oversees 17,000 employees. His network is the most highly affiliated network in the VA system with top medical schools and other learning institutions such as Harvard, Yale, Tufts, Dartmouth, Brown, Boston University and more. He strategically manages one of the largest medical and mental health research portfolios in the nation. He is currently a member of the VA National Academic Affiliations Council.
VISN 1 Network Director
VISN 1 Deputy Network Director
Mr. Barrett Franklin, MS MBA CCE, after being appointed Acting Network Director for the VA New England Healthcare System in March of 2018, has returned to his position as Deputy Network Director September 2018. He joined the VISN Executive Leadership Team as the Deputy Network Director, and has served in that capacity since December of 2015. A part of the VISN 1 leadership team since June of 2012, he previously served as the Network Clinical Engineering Manager (Chief of Clinical Engineering). Outside of the VISN office has also served in other executive leadership capacities including a detail as the Acting Associate Director for the Manchester VA Medical Center. Mr. Franklin’s tenure with VA New England Healthcare System began in 2009, initially with VA Boston Healthcare System, and then with Providence VA Medical Center, where he managed the Clinical Engineering Department. Prior to working with VA, Mr. Franklin worked in the Midwest for a large engineering consulting firm as a Medical Technology and Clinical Engineering Consultant, providing consultation services and project management for projects ranging from two to nearly 200 million dollars. A graduate of Leadership VA, the VISN 1 Transformational Leadership Program and a certified mentor, Mr. Franklin holds a Master of Science Degree from the University of Connecticut and a Bachelor of Science degree from Worcester Polytechnic Institute. He resides outside of Boston with his family.
VISN 1 Deputy Network Director
When you can't see a VA health care provider in person, here are some ways to connect to VA virtually — by text, chat, secure messaging, online, over the phone, and using apps. Explore each option and decide which is best for you.
