Veterans Health Administration
Includes Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.
200 Springs Rd
Bldg. 61
Bedford
MA
01730
781-687-4821
Includes Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.
200 Springs Rd
Bldg. 61
Bedford
MA
01730
781-687-4821
| Facility Name | State | Status Code | Additional Info |
|---|---|---|---|
| Eagle Square VA Clinic | Rhode Island | NOTICE | COVID-19 Transmission has gone up to HIGH transmission level |
| Haverhill VA Clinic | Massachusetts | NOTICE | Our Primary Care service has expanded to a larger setting and the entrance now faces Hope Avenue, on the opposite side of Summer Street, at the back of the Medical Arts Center. Specialty Care services have moved into the former Primary Care location facing Mill Street. |
| Hyannis VA Clinic | Massachusetts | NOTICE | COVID-19 Transmission has gone down to MEDIUM level |
| New Bedford VA Clinic | Massachusetts | NOTICE | COVID-19 Transmission has gone down to LOW level |
| Providence VA Medical Center | Rhode Island | NOTICE | As part of the ongoing security fence project, VA Providence will be closing the Armed Forces Blvd. entrance (Main Entrance) to the PVAMC on Tuesday, May 28th at 6pm. The closure is needed so the Contractor can reconfigure the entrance, install new fencing, and a new gate at the entrance. |
Find a VISN 01 Medical Center or Clinic near you. Click on the location below to learn more about each healthcare system, including its outpatient clinics.
Edith Nourse Rogers Memorial Veterans Hospital (Bedford, Massachusetts)
VA Boston Healthcare System (Boston, Massachusetts)
VA Central Western Massachusetts Healthcare System (Leeds, Massachusetts)
VA Connecticut Healthcare System (West Haven, Connecticut)
VA Maine Healthcare System (Augusta, Maine)
Manchester VA Medical Center (Manchester, New Hampshire)
Providence VA Medical Center (Providence, Rhode Island)
White River Junction VA Medical Center (White River Junction, Vermont)
VA Health Connect (also known as the VISN 1 Clinical Contact Center) 1-833-933-1106 is operational 24/7 to provide Veterans with virtual care and support
Disclaimer: The VISN1 Clinical Contact Center should not be used for emergency situations. If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit the emergency room closest to you.Â
The VISN 1 Clinical Contact Center is a service of the VA New England Healthcare Network (VISN 1) – providing 24/7, virtual care and support to Veterans enrolled for VA Health Care in New England.Â
Veterans who receive care in the network can call 1-833-933-1106 around the clock to get their health questions or concerns answered from the comfort and convenience of their home, or wherever they may be.
Services include general administrative support, nurse advice and triage, virtual visits with a medical provider via telephone, VA Video Connect, or VA Health Chat.
How do I use the Clinical Contact Center?
Simply call 1-833-933-1106. The service is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Call us anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost-effective alternative to the emergency room, urgent care center, or clinic. You can also contact the center using the VA Health Chat app available for both Android and IOS mobile devices. The app can also be launched from your PC. Learn more at: https://mobile.va.gov/app/va-health-chat.Â
Do I have to be a VISN 1 patient to use the Clinical Contact Center?
All Veterans are welcome to contact the Clinical Contact Center. If you are not a VISN 1 patient or not currently enrolled for VA health care benefits, we will work with you to determine your best options and how best to meet your needs. Learn more about how to enroll for VA Healthcare at:Â www.va.gov/health-care/about-va-health-benefits.Â
Is the VISN 1 Clinical Contact Center safe and private?
Yes, the Clinical Contact Center is safe and private. The center is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share your information with your selected provider, pharmacy, and other VA providers who may be involved in your care and have a need to know.
What services does the Clinical Contact Center provide?
Services provided include general administrative support (such as appointment scheduling), nurse triage, pharmacy, and virtual visits with a medical provider via telephone, VA Video Connect, or VA Health Chat. The Clinical Contact Center can assist with many non-emergency medical conditions and prescribe medications if necessary.
The VA New England Healthcare System is one of 18 Veterans Integrated Service Networks (VISNs) within the U.S. Department of Veterans Affairs (VA) under the Veterans Health Administration (VHA). Services are provided through primary care supported by eight Joint Commission accredited medical centers. We are located throughout the six New England states – Maine, New Hampshire, Vermont, Massachusetts, Rhode Island and Connecticut. VISN 1 has 11 medical centers, 48 Community Based Outpatient Clinics (CBOCs), six community living centers and two domiciliaries.
Honor America’s veterans by providing exceptional health care that improves their health and well-being.
Vision
To be the premier, integrated, academic health care system in New England, with a highly engaged team, providing exceptional care to the Veterans we serve.
Veterans Affairs Voluntary Service (VAVS) supports programs at all VA medical centers and community based outpatient clinics throughout New England.
Volunteer opportunities are available working with patients as well as administrative and support areas. Assignments are made based on experience, skills, abilities, and goals of the volunteer. Traditional volunteer roles include:
Volunteers conduct many special events including holiday festivities, outings, and social and recreational activities to meet patient leisure and recreational needs. Programs include:
Donations play a major role for VAVS. Support patients by providing:
Should you have any questions about this site, VHA Operations, Congressional Concerns or outreach, please contact us through the Public Affairs Office.
VISN 1 Network Director
Mr. Ryan Lilly is the Director of the Veterans Integrated Service Network, the VA New England Healthcare System (VISN 1). He is a compassionate, servant leader who holds to the Veterans Health Administration’s core principles of a High Reliability healthcare system. Mr. Lilly began his VA career as a Presidential Management Intern and has achieved continuous advancements through the VA ranks from medical center Finance Officer to Associate Director, Hospital Director, and now regional leader of VISN1. VISN1 is comprised of 8 medical centers, 45 community-based outpatient clinics (CBOCs), 6 nursing homes and 2 domiciliaries (residential homeless treatment centers) in Massachusetts, Connecticut, Rhode Island, New Hampshire, Vermont, and Maine. As Network Director he manages a budget of $4.3 B and oversees 17,000 employees. His network is the most highly affiliated network in the VA system with top medical schools and other learning institutions such as Harvard, Yale, Tufts, Dartmouth, Brown, Boston University and more. He strategically manages one of the largest medical and mental health research portfolios in the nation. He is currently a member of the VA National Academic Affiliations Council.
VISN 1 Network Director
VISN 1 Deputy Network Director
Mr. Barrett Franklin, MS MBA CCE, after being appointed Acting Network Director for the VA New England Healthcare System in March of 2018, has returned to his position as Deputy Network Director September 2018. He joined the VISN Executive Leadership Team as the Deputy Network Director, and has served in that capacity since December of 2015. A part of the VISN 1 leadership team since June of 2012, he previously served as the Network Clinical Engineering Manager (Chief of Clinical Engineering). Outside of the VISN office has also served in other executive leadership capacities including a detail as the Acting Associate Director for the Manchester VA Medical Center. Mr. Franklin’s tenure with VA New England Healthcare System began in 2009, initially with VA Boston Healthcare System, and then with Providence VA Medical Center, where he managed the Clinical Engineering Department. Prior to working with VA, Mr. Franklin worked in the Midwest for a large engineering consulting firm as a Medical Technology and Clinical Engineering Consultant, providing consultation services and project management for projects ranging from two to nearly 200 million dollars. A graduate of Leadership VA, the VISN 1 Transformational Leadership Program and a certified mentor, Mr. Franklin holds a Master of Science Degree from the University of Connecticut and a Bachelor of Science degree from Worcester Polytechnic Institute. He resides outside of Boston with his family.
VISN 1 Deputy Network Director
When you can't see a VA health care provider in person, here are some ways to connect to VA virtually — by text, chat, secure messaging, online, over the phone, and using apps. Explore each option and decide which is best for you.
