Veterans Health Administration
VISN 20, the VA Northwest Health Network, includes the states of Alaska, Washington, Oregon, most of Idaho, and one county each in Montana and California. We cover 817,417 square miles, approximately 23% of the US. We manage over 471,450 unique Veterans, with a population of approximately 1 million, a budget of $5.6 billion, and approximately 17,800 employees. As of the end of FY 23, 42.2% of enrollees and 39.7% of patients resided in rural or highly rural areas. The VISN is also home to 273 federally recognized American Indian/Alaskan Native tribes, 229 of which reside in Alaska.
Our eight facilities currently operate 1,052 inpatient beds for acute medical/surgical, mental health, nursing home, and rehabilitative care. In FY23, our facilities recorded 3,684,494 outpatient visits at 46 Community Based Outpatient Clinics, 5 medical centers, and 1 Health Care Center. We also offer rehabilitative and long-term care in 6 Domiciliary Programs and 6 Community Living Centers.
1601 E 4th Plain Blvd
Vancouver
WA
98661
360-619-5925
VISN 20, the VA Northwest Health Network, includes the states of Alaska, Washington, Oregon, most of Idaho, and one county each in Montana and California. We cover 817,417 square miles, approximately 23% of the US. We manage over 471,450 unique Veterans, with a population of approximately 1 million, a budget of $5.6 billion, and approximately 17,800 employees. As of the end of FY 23, 42.2% of enrollees and 39.7% of patients resided in rural or highly rural areas. The VISN is also home to 273 federally recognized American Indian/Alaskan Native tribes, 229 of which reside in Alaska.
Our eight facilities currently operate 1,052 inpatient beds for acute medical/surgical, mental health, nursing home, and rehabilitative care. In FY23, our facilities recorded 3,684,494 outpatient visits at 46 Community Based Outpatient Clinics, 5 medical centers, and 1 Health Care Center. We also offer rehabilitative and long-term care in 6 Domiciliary Programs and 6 Community Living Centers.
1601 E 4th Plain Blvd
Vancouver
WA
98661
360-619-5925
| Facility Name | State | Status Code | Additional Info |
|---|---|---|---|
| Lacey Vet Center Outstation | Washington | LIMITED | We're currently open for limited in-person service. For individual and group counseling, we recommend using our telehealth services. If you need to speak with someone confidentially, please call us anytime 24/7 at 877-927-8387. |
| Lewiston VA Clinic | Idaho | NOTICE | Effective April 3, face masks are currently optional when entering any building. If you are ill, please wear a mask. If you would like to staff member to wear a mask, please ask. |
| Morrow County VA Clinic | Oregon | LIMITED | The clinic is open 8 a.m. - 4:30 p.m. Tuesdays for appointments. Clinic staff are available Monday as well as Wednesday through Friday for telephone and VA Video Connect services. |
| Spokane VA Mobile Clinic | Washington | CLOSED | This facility is closed. Please visit one of our other system locations to support your health care needs. |
| Spokane Valley VA Clinic | Washington | CLOSED | The new facility is not open yet. |
| Wallowa County VA Clinic | Oregon | NOTICE | This clinic is open for Veteran appointments on Tuesdays and Wednesdays from 8 a.m. to 4:30 p.m. Veterans can connect the clinic Monday as well as Thursday-Friday via phone and via VA video connect during business hours. |
| Facility Name | State | Status Code | Additional Info |
|---|---|---|---|
| Lacey Vet Center Outstation | Washington | LIMITED | We're currently open for limited in-person service. For individual and group counseling, we recommend using our telehealth services. If you need to speak with someone confidentially, please call us anytime 24/7 at 877-927-8387. |
| Lewiston VA Clinic | Idaho | NOTICE | Effective April 3, face masks are currently optional when entering any building. If you are ill, please wear a mask. If you would like to staff member to wear a mask, please ask. |
| Morrow County VA Clinic | Oregon | LIMITED | The clinic is open 8 a.m. - 4:30 p.m. Tuesdays for appointments. Clinic staff are available Monday as well as Wednesday through Friday for telephone and VA Video Connect services. |
| Spokane VA Mobile Clinic | Washington | CLOSED | This facility is closed. Please visit one of our other system locations to support your health care needs. |
| Spokane Valley VA Clinic | Washington | CLOSED | The new facility is not open yet. |
| Wallowa County VA Clinic | Oregon | NOTICE | This clinic is open for Veteran appointments on Tuesdays and Wednesdays from 8 a.m. to 4:30 p.m. Veterans can connect the clinic Monday as well as Thursday-Friday via phone and via VA video connect during business hours. |
Find a VISN 20 Medical Center or Clinic near you. Click on the location below to learn more about each healthcare system, including its outpatient clinics.
VA Alaska Health Care (Anchorage, Alaska)
VA Boise Health Care (Boise, Idaho)
VA Portland Health Care (Portland, Oregon)
VA Puget Sound Health Care (Seattle, Washington)
VA Roseburg Health Care (Roseburg, Oregon)
VA Southern Oregon Health Care (White City, Oregon)
VA Spokane Health Care (Spokane, Washington)
VA Walla Walla Health Care (Walla Walla, Washington)
By working for the largest, most technologically advanced integrated health care system in the Nation, you’ll have access to a wider range of opportunities and leadership positions at your fingertips.
The Voluntary Services at each VISN 20 Healthcare Network facility support the traditional use of volunteer resources. Many of our veterans have come to depend on volunteers for an improved quality of life while they are patients in our facilities. Staff has come to appreciate volunteer assistance which helps to make them more productive and attentive to the needs of our veterans. Volunteers provide a wide range of support and financial assistance to programs for our veteran patients throughout the year. This site provides information on how best to serve the men and women who have sacrificed so much for our freedom.
Volunteers provide many important functions throughout the Medical Centers and help make our patients’ stay more enjoyable. Volunteers can perform a number of services and a volunteer’s talents are closely matched with one of our many assignments.
To volunteer, call or visit a VA Medical Center Voluntary Service Office listed in the right column. You can also complete an online application to volunteer. We will be happy to receive your application or discuss how you can help us in our mission to provide comfort and care to America’s Veterans.
We’ve listed some of the ways you can volunteer below. However, if you have special skills to offer, please call us so we can discuss how you can best use your talents to help our patients.
Cash donations are used for the comfort and welfare of our veteran patients, including —
Non-cash contributions are used to make our patients’ stay more enjoyable. Items which are accepted include —
To make a cash or non-cash contribution, please contact your local VA Medical Center Voluntary Service Office.
Enroll for VA health care
With VA health care, you’re covered for regular checkups with your primary care provider and appointments with specialists (like cardiologists, gynecologists, and mental health providers). You can access Veterans health care services like home health and geriatric (elder) care, and you can get medical equipment, prosthetics, and prescriptions. Find out how to apply for and manage the health care benefits you’ve earned.
VA Welcome Kit
The VA Welcome Kit can help guide you to the benefits and services you’ve earned.
My HealtheVet
My HealtheVet provides veterans and their families excellent, reliable patient education information as well as the latest VA News.
Veterans Health Library
The Veterans Health Library gives you instant access to thousands of VA-approved health information articles.
You’re not alone—the Veterans Crisis Line is here for you. You don’t have to be enrolled in VA benefits or health care to call.
The Chief Nursing Officer Annual Report highlights the tremendous efforts of VISN 20 programs during FY 24 but also emphasizes our collaboration across facilities. There are valuable insights into each program, key points of contact, and highlights of nursing recognition throughout VISN 20. Read the CNO Annual Report.
VA Northwest Health Network Office
The VISN 20 Chief Veteran Experience Officer is responsible for overseeing the Veteran Experience and Patient Advocacy Programs and is committed to High Reliability Organization (HRO) and the VA Core Values (I CARE). The VISN 20 Chief Veteran Experience Officer is a servant leader, with emphasis on improving the Veteran Experience, advocating for Veterans and their families, understanding the voice of the Veteran by reviewing qualitative data, and delivering exceptional customer service and experiences.
Katina Collins
Chief Veteran Experience Officer
We are available to assist media in answering questions about our health care systems, locating an expert or obtaining more information about the Department of Veterans Affairs.
Network Director
Teresa D. Boyd, D.O., is the Network Director for the Veterans Integrated Service Network (VISN) 20, the VA Northwest Health Network. VISN 20 includes the states of Alaska, Washington, Oregon, most of Idaho, and one county each in Montana and California. The 135 counties, in VISN 20, cover 817,417 square miles, approximately 23% of the United States land mass, making it the largest VISN geographically. Approximately 463,500 enrolled Veterans reside in VISN 20, with 39% in rural or highly rural areas. In the past 3 years, VISN 20 provided services to approximately 328,000 unique patients. VISN 20 is also home to 273 federally recognized American Indian/Alaskan Native tribes, 229 of which reside in Alaska. The VISN 20 medical centers currently operate 1,052 inpatient beds for acute medical and surgical, mental health, nursing home, and rehabilitative care. In fiscal year 2023, VISN 20 facilities recorded 2,591,561 outpatient visits, an 8% increase from FY22. Dr. Boyd is a diplomat of the American Osteopathic Board of Family Physicians. She practiced emergency and family medicine in VA and the private sector. Her executive leadership roles include Deputy Chief of Staff San Antonio VA, Chief of Staff Boise VAMC, VISN 20 Chief Medical Officer, and Assistant Under Secretary for Health for Clinical Services/CMO. She has led a variety of national groups including Strategic Planning, Healthcare Operations, Quality Safety and Value Councils and serves on the national governance board. She was honored to lead the enterprise clinical response to COVID-19. Dr. Boyd is a member of a variety of society memberships, including American College of Healthcare Executives, American Osteopathic Association, Texas Osteopathic Medical Association, American College of Osteopathic Family Physicians and Mensa. Teresa is married to Jack Mynier and they have three adult children and are proud grandparents. Her hobbies are hiking, cooking, gardening, music, and photography.
Network Director
Deputy Network Director
Tiel H. Keltner was appointed Deputy Network Director of VISN 20 effective October 23, 2022. She is responsible for overseeing the administration functions of VISN 20, a system of 8 medical centers and 31 clinics in a four state region. Prior to her appointment at VISN 20, Ms. Keltner worked at the VA’s Office of Healthcare Transformation, where she led multiple priority initiatives for the Department. She worked in VISN 20 from 2013-2018 as the Executive Assistant to the Chief Medical Officer. Previously Ms. Keltner was a Health System Specialist in VA Central Office for the VHA Principal Deputy Under Secretary for Health. Ms. Keltner is a graduate of the Healthcare Leadership Development Program, the VA/University of Chicago Fellowship in Clinical Medical Ethics, the Excellence in Government Fellowship, and holds FAC-P/PM and COR certifications. She began her VA career as a Presidential Management Fellow after receiving her Juris Doctorate with a focus on Health Law.
Deputy Network Director
Chief Medical Officer (CMO)
Dr. Yee has been serving in an interim role as our CMO since June 2023. Prior to that, he served as Special Assistant to the Office of Patient Care Services in VA Central Office, Chief of Staff at the Central Alabama Veterans Health Care System and has provided senior leadership, program-level oversight, and technical expertise for multiple Medical Centers, Networks, and several areas in Central Office. He has been in public service for over 30 years, having held healthcare administrative positions at Federal, state, and county levels. Dr. Yee has extensive leadership experience in healthcare system operations including performance oversight of clinical programs, quality management, clinical and customer service-based systems, and statistical/functional assessments. He has also published articles, abstracts, books, and compilations on topics relevant to leadership, ambulatory care, resident physician performance, organizational planning, and performance improvement. Dr. Yee received his medical degree in 1987 at the Medical College of Virginia, and completed residency training under the University of California, San Francisco (UCSF). He was Associate Clinical Professor of Medicine at UCSF prior to joining VA. He is board certified in internal medicine and has received numerous teaching awards. He was inducted as Fellow of the American College of Physicians in 1998, recognized by the State of California in 2001 for contributions to their correctional healthcare system, recognized by VA in 2011 for improvements in disability assessments using Systems Redesign, and inducted as Fellow of the American College of Healthcare Executives in 2016. He received his second doctorate in Healthcare Administration at Central Michigan University in August 2021
Chief Medical Officer (CMO)
Chief Nursing Officer (CNO)
Terisa Sjue-Loring, MN, RN was appointed Chief Nursing Officer (CNO) of VISN 20 effective December 6, 2020. Prior to her appointment as the CNO she served in a dual role as the QMO/CNO since April 28, 2018. She is responsible for multiple key clinical services and programs including nursing, which have direct impact of healthcare operations at the VISN level. Serving a core member of the VISN senior executive leadership team she is involved in strategic planning, organizational assessment, and program development. Her experience includes acute care in the inpatient and outpatient setting as well as quality program oversight, direction, coordination and leadership in the private and public sector. Her career in VHA started at the Portland VA Healthcare Center over 18 years ago. Mrs. Sjue-Loring earned her associate degree of nursing in 2003 at Portland Community College in Portland, Oregon. In 2004, she received her bachelor degree of science in nursing at Oregon Health Science University and in 2014 she acquired her master degree of science in nursing with a focus on advanced population health at Washington State University.
Chief Nursing Officer (CNO)
Acting Quality Management Officer
Ms. Friend was appointed as the Deputy Quality Management Officer at VISN 20 April 2022.
Prior to VISN 20, Ms. Friend held several critical positions at the Phoenix VA Health Care System, including Chief of Quality, Safety, and Improvement, Risk Manager, Patient Safety Manager, and Nurse Manager of Medical Oncology.Â
She has over 26 consecutive years with the Department of Veterans Affairs in positions of progressive leadership experience. Jill is proud of her long-standing service with VHA and the privilege to serve our nations heroes.
Acting Quality Management Officer
HRO Lead and Whole Health Exec Sponsor
Dr. David Greaves is a clinical psychologist who worked within the VA Portland Health Care System since he arrived as a psychology intern in 1990. From October 2018 until he joined the VISN in December 2022 he worked as the Clinical Director of Whole Health at the Portland VA. Prior to his time in Whole Health, he was the Chief of Psychology and Administrative Director of the Mental Health and Clinical Neurosciences Division at Portland. Dr. Greaves is also a Professor in the Department of Psychiatry in the School of Medicine at OHSU. Dr. Greaves has held several leadership roles throughout his career, including Director of Training for Psychology Service, long time chair of the Professional Advisory Group supporting the Chaplain CPE program, supervisor and program manager for such Mental Health programs as MHICM, PRRC, PCT, SATP, Neuropsychology and the Salem CBOC BHIP team. He has also chaired numerous committees at VAPORHCS and OHSU. His work has included support for VHA at the national level. He is the past Co-Chair of the National Psychology Professional Standards Board, former National Mentor for new mental health leaders, current Co-Chair for the VHA Office of Patient Centered Care and Cultural Transformation (OPCC & CT) National Flagship Community of Practice (CoP) meetings, and former Co-Chair of the VHA OPCC & CT Whole Health Clinical Task Force. He has also represented the VA on workgroups and committees for the State of Oregon and the City of Portland. Dr. Greaves has been involved in change management initiatives throughout his career. Current certifications include Master Trainer, High Reliability Organization (HRO) Baseline Training course; Master Trainer, HRO Team Training course; Certified facilitator for CHCM Leading an Empowered Organization curriculum; Prosci Change Management Certificate Program; and LEAN Green Belt designation.
HRO Lead and Whole Health Exec Sponsor
Chief Human Resources Officer
Andrea Smith has held many roles within Human Resources during her 19 year tenure, starting as a GS-5 Payroll Technician at the Portland VA Healthcare System. She moved over to the Employee and Labor Relations section within HR where she went from an Assistant to a Supervisor. Andrea came to the Network Office in 2011 as a supervisor and shortly thereafter was promoted to the Deputy Chief HR Officer, where she has been a strong advocate for updating and creating consistent HR practices across the Network. Andrea also serves as Co-Chair of the Organizational Health Council for VISN 20 . Andrea is a true Northwesterner, having been born and raised in Washington State. She lives in Battle Ground, WA with her husband Ray and her two miniature yorkies Jack and Zoe. They spend their free time glamping in their 5th wheel and enjoying the wilderness.
Chief Human Resources Officer
Chief Financial Officer (CFO)
Adam S. Merryweather was appointed Chief Financial Officer (CFO) of VISN 20 effective October 1, 2014. Prior to his appointment as CFO he served as the Managerial Cost Accounting and Analytics Officer for VISN 20. His experience includes significant involvement in consolidating all cost accounting functions at the VISN level and developing a highly complex analytics team that has been recognized nationally. He started his career in the Portland VA Healthcare System working as the cost accounting financial analyst in July of 2007. Adam earned his associate degree in business management in 2005 at the College of Eastern Utah and his bachelors degree in corporate finance in 2007 at Brigham Young University.
Chief Financial Officer (CFO)
Chief Logistics Officer (CLO)
Dan Kelly was appointed Chief Logistics Officer for VISN 20 in December 2018. Prior to that he served as the Deputy Chief Logistics Officer. As the CLO he is responsible for maintaining the Logistics and Supply Chain Management, Healthcare Technology Management, V20 Optical Fabrication Lab, and consolidated Prosthetics and Sensory Aid services for VISN 20. His previous VA experience was as the VISN 20 Compliance and Business Integrity Officer and prior to that a number of roles at the facility level to include Strategic Manager, Executive Assistant to the Director, Compliance Officer and as a Psychology Technician. Mr. Kelly began his VA career as a student work-study in the warehouse at the Roseburg VA before gaining full time employment as Psychology Technician. Mr. Kelly is an Army Veteran, graduate of Southern Oregon University and a graduate of the 2021 Excellence in Government Fellow program.
Chief Logistics Officer (CLO)
When you can't see a VA health care provider in person, here are some ways to connect to VA virtually — by text, chat, secure messaging, online, over the phone, and using apps. Explore each option and decide which is best for you.
