Ms. Rebecca M. Tiffault, MSN, RN, currently serves as the Chief Nursing Officer for the VA Sunshine Healthcare Network (VISN 8). She is responsible for Nutrition and Food Service, Sterile Processing Service, Chaplain Service, Nursing Informatics, Utilization Management, Care Coordination/Integrated Case Management, Bed Management System, VISN HRO Champion, and Nursing Practice. She will also serve as the Nursing Executive Champion for the Associate Director for Patient Care Service (ADPCS) Community of Practice, nurse staffing, nurse recruitment, nurse staffing surveys, evidenced based practice, nursing research, nursing policy and more.
As acting Quality Management Officer, she oversees and leads Quality Management, Change Management, Risk Management (to include peer reviews, state licensing board actions), Accreditations with External Stakeholders, High Reliability Organization (HRO), Systems Redesign, and Patient Safety. Additionally, she will provide support and consultation for Customer Service, Patient Experience, and Continuous Process Improvement (CPI).
Before joining the VISN 8 team, Ms. Tiffault was the Chief of Quality at the Tomah VA Medical Center. She also completed details as the Acting VISN 12 Deputy Quality Management Officer and Acting Associate Director at Tomah. She has been with the VA for over 18 years, having served in various progressively complex administrative and leadership roles. She is passionate about quality and safety in health care. Ms. Tiffault also has extensive experience in the private sector, spending many years as a Certified Emergency Nurse working in ED/Trauma.
Ms. Tiffault is a graduate of the Healthcare Leadership Development Program (HCLDP) and the VISN 12 Leadership Development Program. She is also a graduate of the Improvement Advisor Academy and has worked as a national coach for the Patient Flow Collaborative. She is a VHA mentor, actively engaged in several coaching/mentoring relationships, and a Sigma Theta Tau International member. Ms. Tiffault has an ADN from Central Carolina Technical College, a BSN from the University of South Carolina, and an MSN from the University of Phoenix.