Kenesha Britton was appointed as Assistant Deputy Under Secretary for Field Operations, National Contact Centers in October 2020. In this role, Britton serves as the principal advisor to the Deputy Under Secretary for Field Operations and key officials within the Department of Veterans Affairs, where she provides strategic leadership and direction for VBA’s nine National Call Centers and 56 Public Contact Teams located at regional offices across the nation. She formulates highly effective strategies to improve and streamline external communications and service delivery to Veterans, stakeholders and other customers. The national call centers handle over 6M calls per year, and Public Contact Teams provide in-person and video benefit counseling services to over 70K customers per month.
As a proud Veteran of the United States Navy, Britton resides in the beautiful city of Woodbridge, Virginia with her husband, Ron and their children, Britton Chancellor and Olivia Mahailye. In her spare time, she enjoys writing poetry, music and traveling to her hometown of Lake City, SC to fellowship with her family and childhood friends.
