Dr. Lynda C. Davis was sworn in as the Chief Veterans Experience Officer at the Department of Veterans Affairs (VA) on January 20, 2025. In this capacity, she will again provide executive leadership of a high-performing and collaborative team to apply the proven capabilities of Customer Experience (CX) data, tools, technology, and engagement across the Department to accountably improve the lives of Veterans and their families, caregivers, survivors and to earn their trust.
On January 30, 2025, she was also designated as the Acting Director for the VA Center for Women Veterans. In this capacity, Dr. Davis serves as primary advisor to the Secretary on Department policies, programs, and legislation that affect women Veterans, and advocates for improved outcomes and access to VA benefits, services, and opportunities for women Veterans through education, outreach, and collaboration.
Dr. Davis previously served as the Chief Veteran Experience Officer in President Donald Trump’s Administration. During her prior tenure, the VEO team led the VA’s hardwiring of the Customer Experience (CX) framework, implemented Department-wide VSignals surveys for real-time customer feedback, launched the White House VA Hotline, and published the CX Cookbook, which has become a whole-of-government model for government application of CX.
Before her VA service, she was the Deputy Undersecretary of Defense for Military Community and Family Policy (MCFP). At the Department of Defense, she also led the interagency initiative that improved case/care management for wounded, ill, and injured and transitioning service members in response to the Commission on Care for America’s Returning Wounded Warriors. This effort resulted in sustainable initiatives like the Recovery Care Programs and the National Resource Directory. Dr. Davis also addressed recruitment, retention, and retirement for sailors and marines as the Deputy Assistant Secretary for Military Personnel Policy (DASN MPP) at the Department of the Navy.
Dr. Davis was the Executive Vice President of the Tragedy Assistance Program for Survivors (TAPS) and the Executive Director of the Military and Veteran Caregiver Network (MVCN) in the non-profit sector. In the private sector, she was the CEO of a service-disabled veteran-owned small business focused on national security, education, employment, and health care.
Dr. Davis served as an Army Signal Corps officer and is a former clinician at a Veterans Affairs Medical Center. She held faculty positions within the Departments of Psychiatry and Public Administration at the University of Southern California, where she earned a Doctor of Philosophy (Ph.D.) and a Master of Public Administration after receiving her Master of Arts in Community Clinical Psychology. She has served on the advisory board of the Student Veterans of America, the Veterans Advisory Council on Rehabilitation (VACOR), the Elizabeth Dole Foundation, the Virginia Wounded Warrior Program, the National Council for Adoption and numerous other Military and Veteran Service Organizations in support of the community she is honored to be part of and serve. Dr. Davis also served as the Vice-Chair for the Defense Advisory Committee on Women in the Military Service (DACOWITS).
