Veterans Experience Office
Vision
To leverage customer experience (CX) data, tools, technology, and engagement to enable the Department of Veterans Affairs (VA) to be the leading customer experience organization in government, so service members, Veterans, their families, caregivers, and survivors choose VA.
Mission
The Veterans Experience Office (VEO) supports VA as the Secretary’s CX insight engine and shared service to partner with, support, and enable VA administrations and staff offices to provide the highest quality customer experience in the delivery of care, benefits, and memorial services to service members, Veterans, their families, caregivers, and survivors.
Additional Resources
Chief Veterans Experience Officer
Deputy Chief Veterans Experience Officer
Jason Thomas
Chief of Staff
Office Contact Information
Our Directorates
Denise Kitts
Executive Director, Enterprise Measurement and Design (EMD)
Enterprise Measurement and Design captures and analyzes the voices of Veterans, their families, caregivers, and survivors.
Katie Cravens
Executive Director, Multi-Channel Technology (MCT)
Multi-Channel Technology delivers easy and effective Veteran experiences through all communications channels.
Jennifer Purdy
Executive Director, CX Tools and Implementation (CX T&I)
Tools and Implementation builds and delivers Veteran experience tools and products for VA.
Vacant
Executive Director, Veteran, Family, and Community Engagement (VFCE)
Veteran, Family, and Community Engagement supports Veterans, families, caregivers, and survivors through VA 1-on-1: Veteran Assistance Expo events.
Veterans Experience on VA News
- Free online courses for Veterans needing business start-up or accelerator help
- Hiring Veterans: Jobs of the week for Feb. 17, 2025
- VA Secretary Doug Collins addresses Veterans’ benefits in new video
- Building America: Stepping into a career in construction
- Hiring season is here: Gain the competitive edge with a mentor
- Hiring Veterans: Jobs of the week for Feb. 10, 2025
- Tax season guidance for Veterans
- Access personalized career planning and guidance
- From job fairs to career coaching: Empowering Veterans in civilian careers
- Hiring Veterans: Jobs of the week for Feb. 3, 2025
- Best of 2024: Top VetResources of the year
- Take charge of your financial future with FINVET
- VetResources Community Network Catalyst Award application is now open
- Hiring Veterans: Jobs of the week for Jan. 27, 2025
- Veteran empowerment program seeking applicants for new season of adventures
- Hiring Veterans: Jobs of the week for Jan. 20, 2025
- Become an Air Force Junior ROTC instructor
- Join VFW’s exclusive gaming league for Veterans