Veterans Experience Office
Vision
To leverage customer experience (CX) data, tools, technology, and engagement to enable the Department of Veterans Affairs (VA) to be the leading customer experience organization in government, so service members, Veterans, their families, caregivers, and survivors choose VA.
Mission
The Veterans Experience Office (VEO) supports VA as the Secretary’s CX insight engine and shared service to partner with, support, and enable VA administrations and staff offices to provide the highest quality customer experience in the delivery of care, benefits, and memorial services to service members, Veterans, their families, caregivers, and survivors.
Additional Resources
Vacant
Chief Veterans Experience Officer
Deputy Chief Veterans Experience Officer
Jason Thomas
Chief of Staff
Office Contact Information
Our Directorates
Denise Kitts
Executive Director, Enterprise Measurement and Design (EMD)
Enterprise Measurement and Design captures and analyzes the voices of Veterans, their families, caregivers, and survivors.
Katie Cravens
Executive Director, Multi-Channel Technology (MCT)
Multi-Channel Technology delivers easy and effective Veteran experiences through all communications channels.
Jennifer Purdy
Executive Director, CX Tools and Implementation (CX T&I)
Tools and Implementation builds and delivers Veteran experience tools and products for VA.
Jim Wartski
Executive Director, Veterans, Family, and Community Engagement (VFCE)
Veterans, Family, and Community Engagement supports Veterans, families, caregivers, and survivors through VA 1-on-1: Veteran Assistance Expo events.
Veterans Experience on VA News
- Helping Veterans find community in gaming, Esports
- Calling all Veteran Serving Organizations
- Social Security Administration simplifies SSI applications
- Hiring Veterans: Jobs of the week for Dec. 16, 2024
- How an Army Veteran is making health care more diverse and equitable
- Our Military Kids offers extracurricular activity grants to children age 1-18
- Shopping for the real deal
- Hiring Veterans: Jobs of the week for Dec. 9, 2024
- Hiring Veterans: Jobs of the week for Dec. 3, 2024
- Mountain Home VA’s Vulnerable Population Outreach team: Heroic response during Hurricane Helene
- Veterans, service members share stories of overcoming hardships in new documentary
- 1st Tix: A ticket to wellness for first responders and their families
- Protect your donations from charity scams!
- Army Veteran, welding student featured as star-skilled tradesperson at NASCAR Cup Series race
- Hiring Veterans: Jobs of the week for Nov. 25, 2024
- Honor Flight: A journey of gratitude and reflection
- Musicians On Call free concert for Veterans
- Military and Veteran Caregiver Network offers peer support, resource library