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Detailed Claims Data

About the claims data

The Veterans Benefits Administration (VBA) reports weekly Compensation, Pension, Education, and other Special Mission claims processing reports to this page on behalf of Veterans, their families, and survivors. Each of the performance cards below provide an expanded view into select claims processing metrics pertaining to — how many claims are pending, how long they’re taking, and how accurately they’re being decided. Every card updates weekly and includes a trend chart going back several years.

For a deeper look — including breakdowns by district, state, and claim type — VBA also publishes a weekly Monday Morning Workload Report in Excel. Jump to Monday Morning Workload Reports below.

Back to VBA Reports

Click and choose the desired Monday Morning Workload Report

Download file

Volume and Timeliness

How many disability claims VBA has, and how long they’re taking to process.

Total number of pending claims

Claims inventory

Disability claims inventory (claims received by VBA that require development and a decision by a claims processor).

Review claims inventory trends
Total claims backlogged

Claims backlog

Disability claims inventory pending more than 125 days since initial receipt.

Review claims backlog trends
Average Days to Complete

Fully developed claims

Disability claims processed through VBA’s Fully Developed Claims Program.

Review fully developed claims

Accuracy

How accurately VBA is deciding disability claims, measured two ways — by individual medical issue, and by whole claim — each tracked over a 3-month and a 12-month window.

3-month claim-based accuracy

3 Month Claim-Based Accuracy

Accuracy of whole disability claims (encompasses all presented individual medical issues), based on a three-month rolling average.

Review 3 month claim-based accuracy
12-month claim-based accuracy

12 Month Claim-Based Accuracy

Accuracy of whole disability claims (encompasses all presented individual medical issues), based on a twelve-month rolling average.

Review 12 month claim-based accuracy
3-month issue-based accuracy

3 Month Issue-Based Accuracy

Accuracy of individual medical issues presented within disability claims, based on a three-month rolling average.

Review 3 month issue-level accuracy
12-month issued-based accuracy

12 Month Issue-Based Accuracy

Accuracy of individual medical issues presented within a disability claims, based on a twelve-month rolling average.

Review 12 month issue-level accuracy

Note: For an in-depth explanation of how accuracy is measured, see the VBA Assurance Sampling Methodology. For the history behind displayed accuracy goals, including how and when targets have been set or revised, see the MMWR User Guide.

VBA quality assurance sampling methodology

During fiscal year 2015, VBA revised its quality assurance program to reflect industry-standard best practices in statistical sampling and estimation. VBA’s quality assurance program is designed to provide quality estimates within a 5% margin of error with a 95% confidence level for every 12 months of reviews. For more information on VBA’s quality assurance program and claim sampling methodology, please read: VBA Accuracy Sampling Methodology.

Get the weekly reports

Access the weekly reports below. Reports are in Excel. Free viewer software is available to view these reports. If a dialog window appears asking for a decision on linking to feeder worksheets, click “NO.”

Additional information has been published in the Monday Morning Workload Report (MMWR) beginning September 5th, 2016.  More information is available in the MMWR User Guide.

Please submit any questions or comments to: PAI.VBACO@VA.GOV

Monday Morning Workload Reports

Want more than the above claims processing metrics? VBA publishes a Monday Morning Workload Report (Microsoft Excel based) every week. It goes well beyond what’s summarized in the above metric cards — with data broken out by district, state, and regional office; separate views for different workload types (Compensation, Pension, and Special Missions); and detailed claim and accuracy metrics you can filter and explore directly. Free viewer software is available if you do not have Excel (Note: If a dialog box asks whether to link to feeder worksheets, select No).

  • New to the report? Start with the MMWR User Guide for a guide to each worksheet.
  • Want a record of what’s changed in the report over time, including recent accuracy target updates? See the MMWR Revision Log.
  • Looking for older reports? In addition to each MMWR for the current calendar year, the prior five years of reports are available below. Historical archive copies back to calendar year 2004 are also available via the VA Freedom of Information (FOIA). Please visit out FOIA site to submit your request.

For more information

Our VA Plans, Budget, Finances, and Performance website provides additional insights and information on VBA’s claims processing strategic planning. For report specific questions or comments email VBA’s Office of Performance Analysis and Integrity.

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