Resolution Management, Diversity and Inclusion

The Office of Resolution Management, Diversity and Inclusion (ORMDI) supports the Secretary, Deputy Secretary, Under Secretaries and Assistant Secretaries in their actions to achieve and sustain a healthy, civil, diverse and inclusive workplace. ORMDI offers programs such as civil treatment of others, reasonable accommodation services and managing difficult conversations, to ensure managers and employees have the resources needed to build more ideal work environments. Furthermore, ORMDI provides tools, available to all employees, to effectively engage and manage workplace conflict, thereby preempting disputes and complaints.

VA Seal

Acting Deputy Assistant Secretary


  • Advises and supports the Assistant Secretary for HRA/OSP and PDAS in civil treatment of others, cognitive and demographic diversity and workplace inclusion of all employees.
  • Provides EEO complaint processing services to include counseling, case management, administrative functions and investigations.
  • Provides policy and oversight of the Department’s Harassment Prevention Program to include developing policy, monitoring reports and training to prevent and appropriately respond to allegations of harassment. Offers options for resolving workplace disputes and to advise managers on issues that often lead to EEO complaints.
  • Develops programs to improve the overall management of building diverse and inclusive organizations and EEO discrimination complaint processing services within the Department, including training and preventive services for employees, managers and supervisors.
  • Ensures VA compliance with final decisions on EEO complaints and settlement agreements, and fully investigates claims for compensatory damages. Prepares Federal and Congressionally mandated reports, such as the Notification and Federal Anti-Discrimination and Retaliation Act of 2002 (No FEAR) Act and the Senior Managers Report.
  • The ORMDI External Civil Rights Complaints Program, or External Civil Rights Complaints Program (ECP), has oversight responsibility for the processing of external civil rights discrimination complaints it receives from Veterans or other individuals alleging discrimination against the VA or organizations/entities receiving VA funds.
  • Ensures the Managed Settlement Program provides transparency and accountability around the settlement process, and to ensure settlements are in the best interest of all concerned and that monetary relief is justified in writing. The initiative supports VA’s efforts to comply with Pub. L. 115- 41 (Department of Veterans Affairs Accountability and Whistleblower Protection Act of 2017).
  • Ensures the Reasonable Accommodation program provides Agency oversight and governance of the policies, process and procedures to include policy compliance; proactive and preventive training; and guidance under Title VII, the ADA, Health Insurance Portability and Accountability Act (HIPAA) and section 501 of the Rehabilitation Act of 1973.

What we do

Resolution Management

Provides equal employment opportunity (EEO) complaint processing services.

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Diversity and Inclusion

The purpose of Diversity and Inclusion is to grow a diverse workforce and cultivate an inclusive work environment, where employees are fully engaged and empowered to deliver the outstanding services to our Nation’s Veterans, their families and beneficiaries.

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